Virtual Assistant: Join a Small B2B Software Company

Job Description

Job Description We are a small, successful B2B software company based in Sweden, looking for a US East Coast-based Virtual Assistant to help with administrative tasks related to sales and customer service. This role is designed to be flexible and family-friendly, making it a great fit for stay-at-home moms or working moms seeking meaningful part-time work that fits into their busy schedules. Please only apply if you live in the USA – we will not look at any other candidates. About Us Our company offers a B2B software product, SQL Spreads (sqlspreads.com), a Microsoft Excel Add-In that enables business users to update and manage SQL Server data. – 900+ customers in 50+ countries, with a primary focus on the US. – Customers are mid to large-sized companies, primarily in IT and Finance departments. – We rely on organic traffic and inbound inquiries—there’s no cold calling or direct selling involved. Your Role This is a part-time contract role requiring 5–10 hours per week, with the potential for more hours over time as your familiarity with the role grows. Responsibilities: – Customer Support: Check our HelpScout inbox twice daily to respond to first-line inquiries about licensing, product details, and sales. Forward technical issues to our development team when necessary. – Have calls with customers – answer product/licensing questions, take time to get information about their issues (and send to the development team) and potentially do simple product demos in the future. – Administrative Support: – Create quotes and invoices. – Maintain and update customer information in our systems. – Assist with end-of-month reporting, such as compiling sales figures and updating records. – Short-Term Projects: Support tasks like data cleanup, setting up new systems, and coordinating customer interviews or reviews. – Collaboration: Report to the Customer Service/Marketing/Sales representative and contribute to team goals. Why This Role Might Be Perfect for You – You enjoy admin work and bringing structure to workflows. – You’re a stay-at-home mom or working mom looking for flexible, part-time work that fits into your life. – You’d like to be part of a small, successful tech company with a remote-first, global team. – You enjoy helping customers and appreciate a supportive work environment. What We’re Looking For Experience: – 5+ years in an administrative roles. – Familiarity communicating with customers in mid to large-sized companies in the US. Skills: – Proficiency in Microsoft Office and Google Docs. – Strong organizational and time-management skills. – Fluent English communication (written and spoken). Availability: – Located in the US (East Coast), with at least 2–4 hours of overlap with CET business hours (8am–4pm CET). – Able to commit to 5–10 hours per week initially. – Bonus Points: Experience in a tech company is a plus but not required. What You’ll Love About This Role – Flexible, family-friendly work that accommodates your schedule. – A long-term opportunity to grow with our team. – Engaging, meaningful tasks with a focus on organization and collaboration. – Working with happy customers who appreciate your support. Apply Now If this sounds like the role for you, we’d love to hear from you! Apply Job!