Sr. Account Manager | Tech Vertical

Job Description

Sutherland Global Services is seeking a dynamic and strategic-thinking person to join us as a Senior Account Manager overseeing one of our growing programs within the Education Tech Vertical.
Requirements
• 10+ years of senior leadership/management experience within the BPO industry
• Experience managing customer/tech support is highly preferred
• Ed Tech vertical experience will be a major plus
• Experience managing LOBs across multiple countries and/or geographies
• Excellent client management skills, including communication, presentations, and use of organization structure to deliver
• Ability to be travel as needed in Sutherland geographies and client sites
• Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements
• Understanding and use of contact center technology systems
• Postgraduate or Graduate degree with a minimum of 8 years’ experience in the BPO industry, including managing multiple clients and geographies (GEOs)
• Comprehensive understanding of business processes and the nuances of an offshore business environment
• Demonstrated expertise in client management and leading diverse teams
• Strong ability to handle high-pressure situations and effectively multi-task
• Analytical mindset with the capability to understand customer requirements in a service-driven industry and deliver appropriate solutions
• Proficiency in coordination and program management, enabling seamless collaboration with various internal and external stakeholders
• Excellent verbal and written communication skills, crucial for interfacing with clients, team members, and leadership