Software Developer-ServiceNow

Job Description

Ticket Handling: Responding to Level One support tickets, diagnosing issues, and resolving them within SLAs.User Assistance: Providing assistance to users, answering inquiries, guiding basic tasks, and offering training on ServiceNow usage.Incident Handling: Sort and prioritize incidents reported through ServiceNow, ensuring they are resolved within agreed-upon timeframes.Configuration Support: Assist with basic configurations in ServiceNow, such as managing user accounts and handling data tasks.Documentation: Maintaining documentation on ServiceNow configurations, processes, and procedures for effective knowledge sharing.Monitoring, Reporting, and Quality Assurance: Keep an eye on the platform’s performance, generate reports, and participate in quality assurance and testing activities to maintain smooth ServiceNow operations