Jr .net Developer

Job Description

Job DescriptionShould have 5 years of experience in .Net, ASP.NetCoordinating with offshore teams for issue resolution and environment setup.Managing incident logging and escalation in alignment with ITIL frameworksIncident Management: Respond to and resolve user-reported incidents and service requests related to applicationTroubleshooting: Diagnose technical problems, identify root causes, and implement effective solutions for application and system issuesSystem Maintenance: Perform routine checks on application health to ensure reliabilityUser Support: Guide users through problem resolution steps via phone, email, or chat, ensuring clear communication and minimal disruption.Documentation: Create and maintain technical documentation, including knowledge base articles.Collaboration: Work closely with developers, testers, and other IT teams to resolve complex issues and support new system implementations.Training: Provide training and guidance to end-users for effective use of technology and applications