IT applications (Implementation and support)

Job Description

Job Summary:

Sutherland Global Services Ltd is seeking a dynamic and detail-oriented professional to join our IT team as part of the Applications Implementation and Support division. The ideal candidate will play a critical role in deploying, configuring, and maintaining enterprise-level software applications. This position is essential to ensuring a seamless integration of IT systems into business operations and providing technical support to end-users and stakeholders.

Key Responsibilities:
• Implement and configure software applications according to project specifications and organizational needs.
• Collaborate with cross-functional teams, including business analysts, developers, and end-users, to ensure smooth deployment of IT solutions.
• Provide Level 1 and Level 2 support for internal applications and resolve technical issues in a timely manner.
• Conduct root cause analysis and propose long-term solutions for recurring application issues.
• Prepare and maintain technical documentation, user guides, and system manuals.
• Monitor application performance and generate reports on stability, usage, and incidents.
• Manage application upgrades, patches, and version control in coordination with the IT infrastructure team.
• Provide training and onboarding support for users on new or upgraded systems.
• Adhere to ITIL and best practice frameworks for change, incident, and problem management.

Required Skills and Qualifications:
• Bachelors degree in Computer Science, Information Technology, or a related discipline.
• Solid understanding of application lifecycle management and enterprise system architecture.
• Experience working with ERP, CRM, or other enterprise platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities to work effectively with technical and non-technical stakeholders.
• Familiarity with databases (SQL, Oracle), APIs, and scripting languages is a plus.
• Working knowledge of ITIL processes.

Experience:
• 2–5 years of experience in IT application implementation and support roles.
• Prior experience in a BPO, shared services, or enterprise technology environment is advantageous.

Working Hours:
• Standard working hours: 9:00 AM – 6:00 PM IST
• Flexibility required to accommodate global projects and support on-call rotations, including evenings and weekends when necessary.

Knowledge, Skills, and Abilities:
• In-depth knowledge of enterprise software implementation methodologies.
• Ability to manage multiple priorities and projects simultaneously under tight deadlines.
• High level of accountability and attention to detail.
• Adaptability to rapidly changing technology environments.
• Proactive mindset and customer-centric approach.

Benefits:
• Competitive salary package
• Health insurance and wellness programs
• Performance-based bonuses and recognition programs
• Continuous learning and upskilling opportunities
• Hybrid/remote work flexibility (based on project)
• Supportive and inclusive workplace culture
• Access to global tools and technologies

Why Join Sutherland Global Services Ltd?

Sutherland is a global leader in digital transformation and business process outsourcing. With a rich legacy of innovation and excellence, we offer exciting career opportunities for professionals passionate about IT and customer-centric solutions. Joining Sutherland means working with cutting-edge technologies, collaborating with a global team, and having the opportunity to make a meaningful impact. We invest in our people and empower them to grow their careers in a forward-thinking and diverse work environment.

How to Apply:

Interested candidates are invited to submit their updated resume along with a brief cover letter outlining their relevant experience to us. Please mention IT Applications – Implementation and Support in the subject line.
Only shortlisted candidates will be contacted for the next steps in the recruitment process.