International Account Manager

Job Description

Welcome to the world of global logistics! As an International Account Manager at UPS, you will play a crucial role in managing and growing relationships with our international clients. We are seeking a dynamic and driven individual who is passionate about providing exceptional customer service and has a strong understanding of the global market. Join our team and be a part of our mission to connect businesses and individuals around the world. If you have a strong background in sales and a desire to excel in a fast-paced environment, we want to hear from you!

Manage and maintain relationships with international clients, serving as the primary point of contact for all their logistical needs.

Identify and pursue new business opportunities with existing clients, focusing on expanding their global reach and driving revenue growth.

Develop a deep understanding of the global market and stay updated on industry trends and changes, utilizing this knowledge to provide valuable insights and solutions to clients.

Act as a liaison between clients and internal teams, ensuring effective communication and coordination to meet client needs and expectations.

Provide exceptional customer service by promptly addressing any inquiries, concerns, or issues raised by clients, and proactively anticipating their needs.

Collaborate with cross-functional teams to develop and implement strategies for client retention and growth.

Conduct regular business reviews and performance evaluations with clients, identifying areas for improvement and making recommendations to enhance their experience and satisfaction.

Stay updated on UPS services and capabilities, and effectively communicate these offerings to clients to promote upsell opportunities.

Monitor and analyze market and competitor activities, utilizing this information to develop strategies for staying ahead in the global logistics industry.

Continuously strive to meet and exceed sales targets, while maintaining a high level of professionalism and integrity in all interactions with clients and colleagues.

UPS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.