Frontend Engineer – Customer Experience

Job Description

Company Overview

Whatnot is a rapidly growing social commerce platform that combines live streaming, online shopping, and community engagement into a single interactive experience. The company has transformed how collectors, enthusiasts, and shoppers connect with sellers across categories including fashion, electronics, collectibles, beauty, gaming, and lifestyle products.

With a strong focus on innovation and customer satisfaction, Whatnot continues to build scalable technology solutions that create seamless and engaging user experiences. The company values creativity, collaboration, and product-driven thinking, making it an exciting workplace for technology professionals passionate about building impactful digital products.

Front-End Developer Role Overview

Whatnot is currently seeking a skilled and motivated Frontend Engineer to join its Customer Experience team. This position is ideal for developers who enjoy building intuitive interfaces, improving usability, and creating high-performance web applications that directly impact customer engagement.

The role involves working closely with designers, backend engineers, and product managers to develop modern frontend solutions that enhance the overall platform experience. Candidates who are passionate about clean code, scalable architecture, and responsive UI development will thrive in this environment.

Job Details

• Position: Frontend Engineer – Customer Experience
• Employment Type: Full-Time
• Work Mode: Remote / Hybrid
• Department: Engineering
• Experience Required: Mid-Level to Senior-Level
• Industry: Technology / E-Commerce / Social Commerce
• Company: Whatnot

Job Description

As a Frontend Engineer on the Customer Experience team, you will play a critical role in developing and optimizing user-facing features that improve customer interaction across the platform. You will contribute to building responsive interfaces, improving application performance, and implementing scalable frontend systems.

The ideal candidate has strong experience with modern JavaScript frameworks, frontend architecture, and UI optimization techniques. You should be comfortable collaborating in a fast-paced product environment and translating business requirements into high-quality technical solutions.

This role provides an opportunity to work on meaningful customer-facing products while contributing to the future growth of a leading live-shopping platform.

Key Responsibilities

• Develop and maintain modern frontend applications using React and JavaScript frameworks
• Build reusable UI components and scalable frontend systems
• Collaborate with product managers and designers to implement intuitive user experiences
• Optimize web applications for speed, responsiveness, and accessibility
• Troubleshoot frontend issues and improve overall application stability
• Write clean, maintainable, and well-documented code
• Participate in code reviews and engineering discussions
• Improve customer-facing workflows and platform usability
• Ensure cross-browser compatibility and responsive design implementation
• Work closely with backend teams to integrate APIs and real-time features

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Strong experience with React.js, JavaScript, TypeScript, HTML, and CSS
• Understanding of frontend architecture and component-based development
• Experience with REST APIs and frontend-backend integration
• Knowledge of responsive design principles and accessibility standards
• Familiarity with Git and modern development workflows
• Ability to solve complex UI and performance-related challenges
• Strong communication and collaboration skills
• Experience working in agile development environments
• Understanding of performance optimization and debugging tools

Preferred Qualifications:

• Experience with Next.js or similar frontend frameworks
• Familiarity with testing frameworks such as Jest or Cypress
• Knowledge of scalable design systems and UI libraries
• Prior experience in e-commerce, marketplace, or customer-focused platforms

Benefits

Working at Whatnot provides employees with opportunities to grow professionally while contributing to innovative technology products. The company offers a supportive engineering culture focused on collaboration, creativity, and continuous learning.

Benefits may include:

• Flexible remote or hybrid work opportunities
• Career growth and professional development programs
• Competitive compensation packages
• Collaborative engineering environment
• Access to modern development tools and technologies
• Health and wellness support programs
• Paid time off and work-life balance initiatives
• Inclusive and diverse workplace culture

Why Join the Customer Experience Team

The Customer Experience team plays an important role in shaping how users interact with the platform daily. Frontend engineers on this team directly influence customer satisfaction by building smooth, engaging, and user-friendly experiences.

This position offers exposure to high-scale frontend systems, real-time product development, and modern engineering practices. Developers joining this team will have the opportunity to work on impactful projects while collaborating with experienced professionals across multiple departments.

At Whatnot, innovation is driven by teams that prioritize user needs, technical excellence, and rapid product iteration. Engineers are encouraged to contribute ideas, experiment with new technologies, and help shape the future of social commerce.

How to Apply

Interested candidates can apply directly through the official careers page of Whatnot by submitting an updated resume and portfolio showcasing frontend development projects.

Applicants are encouraged to highlight:

• Experience with React and modern frontend technologies
• Customer-focused product development experience
• UI/UX collaboration projects
• Performance optimization work
• Scalable frontend architecture contributions

Candidates who demonstrate strong technical expertise, problem-solving abilities, and a passion for creating exceptional customer experiences will stand out during the hiring process.