Front-End Technical Support Specialist – Remote / Hybrid

Job Description

Company Overview

International Yacht Brokers Association (IYBA) is a respected global organization dedicated to supporting and advancing the yacht brokerage industry through professional standards, education, networking, and industry development. With a strong international presence, IYBA collaborates with marine professionals, brokers, and technology partners to ensure efficient operations and seamless digital experiences for its members and clients.

As the organization continues expanding its digital infrastructure and online services, IYBA is seeking skilled professionals who can help maintain high-performing front-end systems and provide technical troubleshooting support across multiple platforms.

Job Details

• Position: Front-End Technical Support Specialist
• Employment Type: Full-Time
• Work Environment: Remote / Hybrid
• Experience Level: Mid-Level to Senior-Level
• Department: IT & Digital Operations
• Schedule: Flexible Business Hours
• Industry: Marine Technology & Digital Services

Job Description

International Yacht Brokers Association (IYBA) is looking for a knowledgeable and detail-oriented Front-End Technical Support Specialist to join its growing technology team. The ideal candidate will be responsible for identifying, diagnosing, and resolving front-end software issues while ensuring smooth website functionality and user experience across various digital platforms.

In this role, you will work closely with developers, designers, and internal teams to troubleshoot interface-related issues, optimize website performance, and improve the usability of digital systems. Candidates should have strong problem-solving abilities, experience with front-end technologies, and a solid understanding of responsive web applications.

This opportunity is ideal for professionals who enjoy solving technical issues, improving user experiences, and working within a collaborative and fast-paced environment.

Key Responsibilities

• Diagnose and resolve front-end software and browser compatibility issues
• Monitor and troubleshoot website functionality across desktop and mobile devices
• Investigate and fix front-end performance issues affecting user experience
• Optimize front-end performance, page responsiveness, and accessibility
• Ensure websites function correctly across multiple browsers and devices
• Work closely with front-end developers and designers to resolve technical challenges
• Provide feedback for improving user interface functionality and workflows
• Maintain documentation related to recurring issues and troubleshooting procedures
• Guide users through troubleshooting steps and issue resolution processes
• Ensure timely resolution of reported front-end concerns

Required Skills & Qualifications

Technical Skills

• Strong knowledge of HTML5, CSS3, JavaScript, and responsive design
• Familiarity with React, Bootstrap, or modern front-end frameworks
• Understanding of browser developer tools and debugging techniques
• Experience troubleshooting website functionality and UI-related issues
• Knowledge of cross-browser compatibility standards

Professional Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field preferred
• 3+ years of experience in front-end support, troubleshooting, or web development
• Excellent analytical and problem-solving skills
• Strong written and verbal communication abilities
• Ability to work independently and manage multiple priorities efficiently

Additional Preferred Skills

• Experience with CMS platforms such as WordPress
• Understanding of API integrations and front-end data handling
• Familiarity with Git or version control systems
• Basic understanding of SEO and web accessibility standards

Benefits

• Opportunity to work with an internationally recognized organization
• Flexible remote or hybrid work options
• Professional development and career advancement opportunities
• Collaborative and supportive work culture
• Exposure to international digital projects and platforms
• Access to industry networking and learning opportunities
• Modern and innovation-focused work environment

Why Join International Yacht Brokers Association (IYBA)

Joining IYBA means becoming part of an organization that values innovation, professionalism, and continuous improvement. The company provides a dynamic environment where technical professionals can contribute meaningful solutions while expanding their expertise in front-end systems and digital operations.

Employees are encouraged to share ideas, improve processes, and participate in projects that directly enhance user experience and organizational efficiency. This role offers a unique opportunity to combine technical troubleshooting skills with modern front-end technologies in a globally connected industry.

How to Apply

Interested candidates should submit an updated resume along with a brief cover letter highlighting their front-end troubleshooting experience, technical expertise, and relevant project work.

Applicants are encouraged to include:

• Experience with front-end frameworks and debugging tools
• Examples of troubleshooting or optimization projects
• Knowledge of responsive web design and UI support
• Previous technical support or software maintenance experience

Qualified candidates selected for the next stage will be contacted by the hiring team for further evaluation and interview scheduling.