Job Description

FE Software Engineer 2

🏢 Company: Helpshift – A Keywords Studios Studio
📍 Work Setup: Hybrid (India)
🎓 Experience Required: 4+ Years

🚀 About Helpshift

Helpshift bridges the gap between traditional support channels (email/phone) and today’s messaging-first consumers. Its AI-powered customer service platform enables brands to resolve issues efficiently while enhancing customer satisfaction.

Trusted by global leaders like:

• Supercell
• Scopely
• Rovio

📊 Platform Scale Highlights:

• Installed on 2B+ devices
• 820M+ monthly active users
• 85k requests per second
• 30ms response time
• 300GB data transfer/hour
• 1000+ VMs deployed at peak

🎯 Role Overview

We are seeking an ambitious, experienced Frontend Engineer (SE II) who thrives in a fast-paced, high-scale, technology-driven environment.

You will collaborate across teams to build highly scalable, high-performance frontend systems serving hundreds of millions of users globally.

🛠 Key Responsibilities

• Design and develop product features used by 820M+ monthly active users
• Take end-to-end ownership of feature quality
• Write clean, testable, maintainable code
• Review code and uphold engineering standards
• Mentor junior engineers
• Build reusable modules and frontend libraries
• Optimize applications for maximum speed and scalability
• Ensure technical feasibility of UI/UX designs
• Identify bottlenecks and fix bugs proactively
• Participate in hiring processes
• Continuously learn and improve

✅ Required Skills & Qualifications

💻 Technical Expertise

• 4+ years building medium to large-scale client-side applications
• Strong JavaScript experience (ES6+)
• Proficiency in:
  • ReactJS
  • Flux architecture
  • HTML5
  • CSS3
• Experience with build tools:
  • Webpack
  • Babel
  • Gulp
• Knowledge of frontend performance optimization tools (e.g., Lighthouse)
• Experience handling cross-browser compatibility
• Proficient with Git
• Experience writing unit & integration tests

🎓 Education

• Bachelor’s degree in Computer Science (or equivalent)

⭐ Nice to Have

• Experience with CSS frameworks (Sass, Tailwind)
• Experience with Redux
• Experience working on large-scale frontend applications
• Basic backend knowledge

🌟 What Makes This Role Exciting?

• Build systems operating at massive global scale
• Work in a performance-critical, AI-powered environment
• Contribute to messaging-first customer support innovation
• Mentor engineers and influence technical standards
• Be part of a fast-growing, global studio environment

🎁 Benefits

Additional employee benefits (discussed with Talent Acquisition team)

Hybrid work setup

Worker’s insurance

Paid time off