Customer Success Associate – REMOTE (with US Real Estate Firm)

Job Description

Escrow Bharat Pvt Limited is a premier service provider specializing in comprehensive support solutions for US-based real estate companies. We bridge the gap between American real estate operations and world-class talent in India, delivering exceptional customer experiences and operational excellence. As we continue our expansion trajectory, we’re seeking passionate professionals to join our collaborative and innovative team.

Position Summary

Job Title: Customer Success Associate
Employment Type: Full-time
Location: Remote (Work from Home) – South India preferred
Work Schedule: Night Shift (6 days per week) to align with US business hours
Expected Start Date: January 9, 2025

We are seeking dedicated and experienced Customer Success Associates to serve as trusted advisors to our US-based real estate clients. This fully remote role offers the unique opportunity to work with international clientele in a fast-paced, dynamic environment while enjoying the flexibility of working from home.

Important: Applications without completed mandatory screening questions will be automatically rejected.

Key ResponsibilitiesCustomer Relationship Management
• Act as the primary point of contact for assigned customers, ensuring exceptional service delivery and high satisfaction levels
• Build and nurture long-term client relationships by understanding their unique needs and business objectives
• Proactively engage with clients to identify opportunities for enhanced service delivery

Communication & Support
• Respond to customer inquiries via phone, email, and chat with professionalism, clarity, and urgency
• Provide timely and accurate information regarding services, processes, and account status
• Deliver regular updates to customers on service progress, ensuring transparency and trust

Problem Resolution
• Troubleshoot and resolve customer issues efficiently, demonstrating strong analytical and critical thinking skills
• Escalate complex challenges to appropriate internal teams while maintaining ownership of the resolution process
• Document customer interactions and solutions to build a comprehensive knowledge base

Cross-Functional Collaboration
• Partner with internal departments (operations, sales, property management) to address customer needs holistically
• Contribute to process improvement initiatives based on customer feedback and pain points
• Participate in team meetings and training sessions to stay updated on services and best practices

Required QualificationsEducation
• Master’s degree (any discipline) – Mandatory

Experience
• Minimum 3+ years of proven experience in customer support, customer success, client relations, account management, or related customer-facing roles
• 1+ year of demonstrated computer proficiency and digital literacy

Language Proficiency
• Fluent in English (both written and spoken) with excellent communication skills – Non-negotiable
• Ability to communicate professionally with diverse stakeholders across different levels

Availability
• Must be available to work night shifts (6 days per week) to support US time zones
• Reliable internet connection and dedicated workspace for remote work

Preferred Skills & CompetenciesTechnical Skills
• Proficiency with Google Workspace (Sheets, Docs, Forms, Calendar, Gmail, Drive)
• Strong research and information gathering capabilities
• Quick learner with adaptability to new software, tools, and CRM platforms
• Familiarity with real estate terminology, processes, or property management is a significant advantage

Soft Skills
• Exceptional communication: Professional email writing and verbal articulation
• Attention to detail: Accuracy in documentation and follow-through
• Time management: Ability to prioritize tasks and meet deadlines in a remote environment
• Problem-solving mindset: Critical thinking and resourcefulness
• Self-motivated: Ability to work independently with minimal supervision
• Team player: Collaborative spirit and positive attitude

What We OfferCompensation & Benefits
• Competitive salary commensurate with experience
• Cell phone reimbursement to support business communication
• Internet reimbursement to ensure seamless connectivity
• Leave encashment policy

Work Environment
• 100% remote work – flexibility to work from the comfort of your home
• International exposure – collaborate with US-based real estate professionals
• Professional growth – opportunities for career advancement within a growing organization
• Supportive culture – work with a team that values innovation, collaboration, and excellence
• Work-life balance – structured schedule with clear expectations

Application Requirements

To be considered for this position, you must:
• ✅ Complete all mandatory screening questions (incomplete applications will be rejected)
• ✅ Confirm fluency in written and spoken English
• ✅ Verify Master’s degree completion
• ✅ Demonstrate minimum 3+ years customer-facing experience
• ✅ Confirm availability for night shift (6 days/week)
• ✅ Confirm remote work capability with reliable internet

Ideal Candidate Profile

You are the perfect fit if you are:
• A customer-first professional who takes pride in delivering outstanding service
• Detail-oriented with strong organizational capabilities
• Culturally adaptable and comfortable working with international clients
• Tech-savvy and eager to learn new systems
• Proactive in anticipating customer needs and resolving issues
• Committed to working night shifts to serve our US clientele

Job Type: Full-time

Pay: ₹20,000.00 – ₹30,000.00 per month

Benefits:
• Cell phone reimbursement
• Internet reimbursement
• Leave encashment

Application Question(s):
• Are you fluent in written and spoken English?

Education:
• Master’s (Required)

Experience:
• Computer skills: 1 year (Required)

Language:
• Fluent English (Required)

Location:
• Remote (Required)

Shift availability:
• Night Shift (Required)

Work Location: Remote