Customer Service Staff
Job Description
Overview
The firm, established in 2006, develops comprehensive freight forwarding services tailored to meet customer needs and provides high-quality, consistent services that exceed customer expectations.
Position
POSITION: Customer Service Staff
INDUSTRY: Logistic Company
WORK SCHEDULE: Monday to Friday
SALARY: Php18,000-Php25,000
Benefits
Performance Bonus, Incentives
Government Mandated Benefits
Insurance Health & Wellness
- HMO
- 13th Month Pay
Qualifications
- Bachelor’s degree holder
- With at least 1-2 years of experience as a Customer Service Staff
- Can attend face to face interview
- Can start as soon as possible
Responsibilities
- Handles daily back-office customer service operations, responding to client inquiries via email and phone
- Ensures all customer requests are addressed in a timely, accurate, and professional manner
- Provides support to team members by sharing product knowledge, best practices, and process guidance
- Prepares and maintains reports on inquiry volumes, resolution times, customer feedback, and service trends
- Acts as a key point of contact for escalated back-office customer concerns, working toward effective resolution
Recruitment Process
- Initial Interview
- Final Interview
- Job Offer
Working Location
Laguna Technopark Gate 1, City of Santa Rosa. City of Santa Rosa, Laguna, Philippines
Notice
If the position requires you to work overseas, please be vigilant and beware of fraud.
If you encounter an employer who has the following actions during your job search, please report it immediately
- withholds your ID,
- requires you to provide a guarantee or collects property,
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