Customer Service Representative at Flipkart (Multiple Locations)

Job Description

Location: PAN India – Work from Office / Hybrid / Remote (based on availability)
Salary Range: ₹13,000 – ₹20,000 per month (based on location and experience)
Job Type: Full-time

Flipkart is hiring Customer Service Representatives across multiple locations in India. If you are passionate about delivering great customer experiences and looking for a stable, growth-oriented role with a leading e-commerce brand, this opportunity is for you.

🔹 Key Responsibilities

Respond to customer queries via phone, chat, or email professionally and promptly.

Provide support related to orders, returns, refunds, cancellations, and delivery tracking.

Ensure resolution of customer complaints with empathy and efficiency.

Update records of customer interactions in internal systems.

Collaborate with internal teams for quick issue resolution and process improvement.

🔹 Qualifications

12th Pass / Graduate (any stream).

Strong communication skills in English and Hindi; knowledge of regional languages is a plus.

Basic computer skills, including familiarity with email and CRM systems.

Freshers welcome – training will be provided.

Ability to handle pressure and maintain a positive attitude.

🔹 Job Details

Locations: Bengaluru, Hyderabad, Pune, Noida, Kolkata, Ahmedabad, Chennai, and more.

Mode: Work from Office / Hybrid / Work from Home (role-dependent).

Schedule: Rotational shifts, 6 days a week.

Benefits: Incentives, Annual Bonus, Shift Allowance (if applicable).

🔹 Why Join

Be part of one of India’s top e-commerce companies.

Structured training and career growth path.

Flexible location options depending on availability.

Inclusive and employee-friendly work culture.