Customer Service Representative

Job Description

## Customer Service RepresentativeApplylocations: Monterrey (CEM)time type: Full timeposted on: Posted Todaytime left to apply: End Date: September 1, 2026 (30+ days left to apply)job requisition id: R50697**Customer Service Representative, Pneumatic Transport***At Fuller Technologies we’ve been revolutionizing the cement industry for over 140 years. From the beginning, we’ve challenged conventions, pioneered innovations, and helped shape the world– building a strong legacy of innovation and excellence. But our real strength has always been our people.**When you join Fuller, you’re not just stepping into a job – you’re becoming part of a team that fosters a positive culture, values your contributions and supports your growth. Here, we’re committed to helping you learn, develop your skills, and achieve your career goals in an inclusive environment built on teamwork and trust.*As a Customer Service Representative on our Pneumatic Transport Inside Sales Team, you will serve as the primary point of contact for assigned customer accounts throughout the proposal and order execution process. You will manage the end-to-end order-to-cash process, coordinate with internal stakeholders, and ensure customers receive exceptional service from initial inquiry through order fulfillment.This client-facing commercial execution role bridges internal operations and external customers, supporting proposal development, order execution, pricing, and customer communications while ensuring commitments are delivered accurately and on time.**Your Responsibilities:*** Serve as the primary point of contact for assigned customer accounts.* Manage the proposal handling and order execution process from customer inquiry through Order Acknowledgement (OAK).* Build and maintain strong relationships with customer procurement, operations, and technical contacts.* Prepare RFQ responses and proposal revisions in collaboration with Sales, Engineering, and other internal teams.* Ensure pricing, terms, and product specifications align with company policies and customer requirements.* Coordinate daily with Supply Chain, Engineering, Trade Finance, Manufacturing, Logistics, and other stakeholders to ensure customer commitments are met.* Monitor order status and proactively communicate updates, risks, and delivery changes to customers.* Ensure customer purchase orders align with approved proposals, pricing, customer guidelines, and agreed terms and conditions.* Prioritize and enter purchase orders in accordance with customer deadlines and internal procedures.* Maintain Customer Guidelines and Rules of Engagement within your assigned accounts.* Support Outside Sales by providing sales history, pricing information, CRM updates, and Business Intelligence reporting.* Maintain accurate customer, proposal, and order information within ERP, CRM, and case management systems.* Handle customer claims and complaints professionally while minimizing customer impact and internal cost.* Monitor outstanding customer payments and collaborate with Finance and Genpact to resolve billing issues and reduce overdue balances.* Escalate risks, delays, or scope concerns to management while keeping customers and stakeholders informed.**What You Bring:*** Associate’s or Bachelor’s degree in Business, Supply Chain, Engineering, or a related field preferred.* 3+ years of experience in customer service, account coordination, inside sales, order management, or sales support within a B2B or industrial environment.* Experience with ERP systems, CRM platforms, and Power BI preferred.* Strong Microsoft Office skills, particularly Excel and Outlook.* Basic commercial and financial understanding, including pricing, invoicing, and payment processes.* Excellent organizational and time-management skills with the ability to manage multiple priorities.* Strong attention to detail and commitment to data accuracy.* Excellent written and verbal communication skills with the ability to manage both internal and external stakeholders professionally.* Customer-focused mindset with strong problem-solving abilities.* Ability to work independently, take ownership, and drive issues to resolution.* Experience collaborating with cross-functional teams in a fast-paced environment.* Fluent in English (written and spoken).*As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.***Application and contact**Please apply by clicking “apply” on this page. Kindly note that we will be reviewing applications and conducting interviews – also on a virtual setting as required – on an ongoing basis so please apply as soon as possible.No recruiters and unsolicited agency referrals, please.**Build a better world**Fuller Technologies helps build societies all over the world by contributing to the infrastructure needed for global economic growth. It is a big responsibility, and we are committed to driving growth while minimising environmental impact. To achieve this, your skills, your curiosity, and your drive for change are important. Together in our diverse team, we collaborate in an inclusive and supportive environment to discover further ways to economic and environmental success.For further information on Fuller Technologies’ business and services, visit https://www.fuller-technologies.com/
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