Customer Service Representative

Customer
Monterrey
July 16, 2026
₹350 - ₹500
Full Time
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Job Description

Customer Service Representative, Pneumatic Transport

Fuller Technologies has been revolutionizing the cement industry for over 140 years, focusing on innovation and excellence. As a Customer Service Representative on our Pneumatic Transport Inside Sales Team, you will serve as the primary point of contact for assigned customer accounts throughout the proposal and order execution process.

Responsibilities

  • Serve as the primary point of contact for assigned customer accounts.
  • Manage the proposal handling and order execution process from customer inquiry through Order Acknowledgement (OAK).
  • Build and maintain strong relationships with customer procurement, operations, and technical contacts.
  • Prepare RFQ responses and proposal revisions in collaboration with Sales, Engineering, and other internal teams.
  • Ensure pricing, terms, and product specifications align with company policies and customer requirements.
  • Coordinate daily with Supply Chain, Engineering, Trade Finance, Manufacturing, Logistics, and other stakeholders to ensure customer commitments are met.
  • Monitor order status and proactively communicate updates, risks, and delivery changes to customers.
  • Ensure customer purchase orders align with approved proposals, pricing, customer guidelines, and agreed terms and conditions.
  • Prioritize and enter purchase orders in accordance with customer deadlines and internal procedures.
  • Maintain Customer Guidelines and Rules of Engagement within your assigned accounts.
  • Support Outside Sales by providing sales history, pricing information, CRM updates, and Business Intelligence reporting.
  • Maintain accurate customer, proposal, and order information within ERP, CRM, and case management systems.
  • Handle customer claims and complaints professionally while minimizing customer impact and internal cost.
  • Monitor outstanding customer payments and collaborate with Finance and Genpact to resolve billing issues and reduce overdue balances.
  • Escalate risks, delays, or scope concerns to management while keeping customers and stakeholders informed.

Qualifications

  • Associate’s or Bachelor’s degree in Business, Supply Chain, Engineering, or a related field preferred.
  • 3+ years of experience in customer service, account coordination, inside sales, order management, or sales support within a B2B or industrial environment.
  • Experience with ERP systems, CRM platforms, and Power BI preferred.
  • Strong Microsoft Office skills, particularly Excel and Outlook.
  • Basic commercial and financial understanding, including pricing, invoicing, and payment processes.
  • Excellent organizational and time-management skills with the ability to manage multiple priorities.
  • Strong attention to detail and commitment to data accuracy.
  • Excellent written and verbal communication skills with the ability to manage both internal and external stakeholders professionally.
  • Customer-focused mindset with strong problem-solving abilities.
  • Ability to work independently, take ownership, and drive issues to resolution.
  • Experience collaborating with cross-functional teams in a fast-paced environment.
  • Fluent in English (written and spoken).

Equal Opportunity Employer

As an equal opportunity employer, Fuller Technologies embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds to apply irrespective of sex, gender identity/expression, disability, sexual orientation, or age. The more diverse our employees are, the stronger our team is.

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