Customer Service Representative

Job Description

Responsibilities

• Serve as a single point of contact for Sales and Field Operations for North America Applied Equipment contracts from receipt of order to delivery of equipment.
• Communicate with factories and field offices to arrange shipments per the customer’s requirements and satisfaction.
• Monitor orders and expedite factories to prevent delays that would incur additional costs.
• Work with sales to resolve order problems identified by contract engineering or factory order edit departments.
• Follow up on outstanding hold issues daily to clear them as soon as possible and complete processing.
• Issue special shipping instructions to manufacturing plants and third‑party suppliers.
• Expedite and coordinate domestic trucking companies on deliveries to customers.
• Coordinate input of answers or information in IBS comments as received from the factories and/or transport carriers to ensure field office’s questions are answered.
• Maintain and ensure the ongoing accuracy of information in IBS used by the factories.
• Reduce the days between product delivery and sales recognition for FOB Destination shipments.
• Review orders configured in YORKworks as needed for technical information and contact Marketing or Product Management on behalf of field offices to resolve YORKworks problems.

Qualifications

• Associate’s or Bachelor’s degree in a relevant discipline.
• Minimum 4 years of servicing internal or external customers.
• Experience in using U.S. Uniform Commercial Code.
• Demonstrated superior telephone personality.
• Excellent organizational, verbal, and written communication skills.
• Ability to work effectively and independently in a high‑volume, fast‑paced environment.
• Experience with Microsoft PC applications.
• Exposure to business‑based systems such as Oracle is preferred.
• Capability and desire to learn new technologies as required.

Benefits

• Comprehensive benefits package.
• Opportunities for professional growth and development.
• Supportive and inclusive work environment.
• Commitment to work‑life balance and employee well‑being.
• Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non‑discrimination.

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