Customer Service Representative

Job Description

Position Summary

Works within a team-based approach to be the single point of contact to Chomerics’ entire customer base. Provides support for a variety of customer needs within multiple industrial markets. As a team, work to continually improve the speed and quality of our responses to drive the Customer Experience. Work closely with Sales Managers and the internal organization to ensure prompt and efficient issue resolution. Interprets and communicates customer requests, monitors performance and delivery, and advocates for customer needs.

Responsibilities

• Takes ownership of individual customer requests and drives them to completion.
• Process purchase orders and quote requests while following the detailed contract review process to ensure requirements are flowing down to operational departments and executed according to customer’s expectations. Clarifies any questions with customer prior to order booking.
• Monitor and manage customer portals.
• Work as a Customer Advocate with other internal departments to drive a fast resolution to customer needs. Maintain constant communication with customers.
• Coordinate with finance on Customer accounts payable and accounts receivable issues.
• Negotiate delivery schedules while considering customer needs and organization capabilities.
• Manage workload toward achieving team KPI goals, most importantly timeliness of responses.
• Comfortable sharing & implementing ideas for improvement and willing to participate in the High-Performance Teams and any additional Lean Initiatives within the Company.

Qualifications

• Business or administrative bachelor’s degree.
• Minimum 2 years’ experience of customer service experience required.
• Advanced English (80%-90%)
• VISA
• Excellent written, verbal, and interpersonal communication skills for effective interface with all internal and external contacts.
• Possess analytical and technical skills required to understand business practices and processes.
• Ability to learn and function with multiple software skills.
• Organized
• Strong interpersonal skills.
• Analytical
• Ability to handle conflicts.
• Strong communication skills.
• Responsible.
• Integrate.
• Team oriented.
• Self-motivated
• Motivated by your goals.

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