Customer Excellence Partner – Strategic Accounts – San Jose (Remote Role)

Job Description

USA Winzons is seeking a dedicated and strategic Customer Excellence Partner to manage and elevate client relationships across high-impact accounts in the San Jose region. This fully remote position focuses on ensuring customer satisfaction, delivering value, and driving long-term strategic success for enterprise clients.

Key Responsibilities:

• Serve as a trusted partner for strategic accounts in the San Jose region
• Lead virtual client meetings, performance reviews, and success planning sessions
• Proactively identify challenges and collaborate on tailored solutions
• Drive customer satisfaction, retention, and account expansion opportunities
• Work cross-functionally to ensure consistent service excellence and value delivery

Ideal Candidate:

• Bachelor’s degree in Business, Marketing, or a related field
• 3–5 years of experience in client success, customer experience, or strategic account management
• Excellent communication, problem-solving, and relationship-building skills
• Demonstrated ability to work independently in a remote setting
• Proficient in CRM platforms and virtual collaboration tools

Why Join USA Winzons:

• 100% remote with structured full-time hours
• Competitive monthly salary: $10,000 – $15,000
• Paid onboarding, ongoing training, and career development opportunities
• Influence success across enterprise-level client accounts
• Friendly, inclusive, and growth-oriented remote team culture

Similar Roles Available:

• Enterprise Client Experience Partner – San Jose
• Strategic Customer Success Manager – Remote (CA)
• Client Engagement Specialist – West Coast Region