Consumer Care Lead Agent – Jockey International – Kenosha, WI

Job Description

Job title: Consumer Care Lead Agent

Company: Jockey International

Job description: Description :

JOCKEY is known for our team-friendly work environment, coupled with an impressive reputation as one of the intimate apparel industry’s innovators! As a world-renowned, privately owned apparel firm, it’s easy to see why people enjoy working for JOCKEY – that’s because Jockey is unlike any other product … it stands above the rest in its product innovation, comfort and design!

As a Consumer Care Lead Agent at JOCKEY, you’ll provide daily operational guidance and support to agents regarding escalated customer calls, product knowledge, and meeting department goals – while completing daily work assignments and providing legendary customer service.

JOCKEY OFFERS:
• Competitive salary and benefits along with generous paid vacation/holidays
• Weekend shift premium offered
• Onsite health & wellness programs/corporate fitness club discounts
• Generous employee discounts
• Business casual work environment

As a Consumer Care Lead Agent, you will:
• Provide operational guidance to Consumer Care Agents regarding complex consumer relations situations.
• Problem-solve more complex consumer inquiries through a first-call resolution approach. Leverage the internal resources to quickly answer inquiries.
• Respond to social media comments and conversations when appropriate to foster positive engagement and add value to the consumer experience.
• Enter relevant information into dept. CRM system after each contact to ensure quality data to enable customer retention.
• Provide feedback to management, challenge processes and provide solutions to increase efficiency and customer satisfaction.
• Perform special project work, such as fulfillment issues and fraud and holds.

In return, we ask for:
• Bachelor’s degree; or High School degree with 2+ years of relevant experience.
• Minimum of 2 years’ experience in a contact center environment.
• Strong communication skills, both verbally and in writing.
• Strong organizational and interpersonal skills, along with a positive demeanor.
• Intermediate knowledge of MS Word and Excel.
• Able to make good decisions and exercise good judgment in emergency situations.
• Ability to work 40 hours per week, Monday – Thursday from 11:30 AM-8:00 PM and Sunday from 9:00 AM-5:30 PM. * Weekend shifts include a $2.00/hour shift premium!

If interested in an exciting career with JOCKEY, visit our website /careers to apply online! Follow us on LinkedIn.

Jockey International, Inc., and its subsidiaries, provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We are also committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please email us at

Expected salary:

Location: Kenosha, WI

Job date: Wed, 17 Aug 2022 07:53:01 GMT

Apply for the job now!