Client Relations Specialist (Customer Service)
Job Description
Responsibilities
- Serve as the primary day-to-day contact for key customers, ensuring high responsiveness and accessibility.
- Manage and strengthen relationships with key accounts, delivering a high level of customer satisfaction.
- Lead account-level initiatives related to organizational change management.
- Coordinate and support project management activities at the account level, ensuring timely and effective execution.
- Support new business development initiatives, including quotations and product launch requirements.
- Oversee and manage the order fulfillment cycle to ensure smooth operations.
- Drive and maintain high On-Time Delivery (OTD) performance.
- Collaborate with internal teams to continuously improve processes and enhance customer service.
Qualifications
- Technical degree in Business Administration or High School.
- Experience in Customer Service details.
- Experience managing projects and handling multiple priorities simultaneously.
- Knowledge of supply chain, customer service, or logistics processes (preferred).
- Strong communication and interpersonal skills.
- Ability to lead initiatives and work collaboratively across teams.
- Results-oriented with strong problem-solving abilities.
- Advanced English
Key Skills
- Customer focus
- Attention to detail
- Proactivity
- Adaptability
- Strategic thinking
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