Work From Home BPO Jobs – Call Center Executive Hiring Now

Filled
February 7, 2026
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Job Description

Company: Wipro
Location: Remote / Work from Home – PAN India
Employment Type: Full-Time / Part-Time
Shifts: Rotational (Day/Night)
Experience: Freshers & Experienced Candidates Welcome

Job Summary

Wipro is hiring customer-focused individuals for the role of Call Center Executive to work remotely. In this role, you will handle customer queries, resolve complaints, and provide exceptional service through phone, email, and chat. This is an excellent opportunity to build a career in the BPO sector with a global IT leader while working from home.

Key Responsibilities

  • Handle inbound and outbound calls efficiently, ensuring high-quality service.
  • Respond to customer inquiries professionally and in a timely manner via phone, email, or chat.
  • Resolve customer issues, provide appropriate solutions, and follow up for closure.
  • Maintain records of customer interactions and transactions using CRM tools.
  • Adhere to company policies, processes, and compliance guidelines.
  • Escalate complex issues to the appropriate department as needed.
  • Provide feedback and suggestions to improve processes.
  • Meet and exceed performance metrics, including call handling time and customer satisfaction scores.

Required Skills and Qualifications

  • Education: High school diploma or equivalent; Bachelor’s degree preferred.
  • Communication: Strong verbal and written English skills.
  • Technical: Basic computer skills and proficiency in MS Office and CRM software.
  • Ability to multitask and work under pressure in a fast-paced environment.
  • Customer-centric mindset with strong problem-solving skills.
  • Ability to work independently and as part of a team.
  • Prior experience in customer service, BPO, or call center is a plus.

Experience

  • Freshers are welcome to apply.
  • Previous experience in customer support or handling international clients is an advantage.

Working Hours

  • Flexible working hours with rotational shifts (Day/Night) based on business requirements.
  • 5–6 working days per week with weekly offs as per company policy.

Knowledge, Skills, and Abilities

  • Excellent interpersonal and communication skills.
  • Strong listening and problem-solving abilities.
  • Ability to handle irate customers professionally and patiently.
  • Effective time management and organizational skills.
  • Adaptable to various customer interactions and scenarios.

Benefit

  • Competitive salary with performance-based incentives.
  • Work-from-home flexibility with required tools provided.
  • Training and skill development programs.
  • Career growth opportunities within Wipro.
  • Health insurance and other employee benefits as per company policies.
  • Supportive and inclusive work culture.

Why Join Wipro?

  • Work with one of the leading global IT and BPO companies.
  • Opportunity to be part of a diverse and talented team.
  • Excellent career growth and professional development prospects.
  • Employee-friendly policies and work-life balance.
  • Exposure to global clients and industries.