Work From Home Amazon Customer Service Jobs – Part-Time

Filled
February 7, 2026
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Job Description

Company: Amazon
Location: Remote / Work From Home – PAN India
Employment Type: Part-Time
Shifts: Flexible (Evenings, Weekends, Holidays may be required)
Experience: Freshers & Experienced Candidates Welcome

Job Summary

Join Amazon’s customer service team as a Part-Time Work From Home Customer Service Representative. Support customers worldwide by resolving inquiries, providing solutions, and ensuring a seamless shopping experience. This role offers flexibility, making it perfect for students, homemakers, or anyone seeking part-time remote work with a global leader.

Key Responsibilities

  • Respond to customer queries via email, chat, or phone in a professional and timely manner.
  • Resolve customer issues including order tracking, refunds, account inquiries, and escalations.
  • Educate customers about Amazon services, policies, and tools to enhance their shopping experience.
  • Accurately document customer interactions in internal systems for follow-up and record-keeping.
  • Maintain confidentiality and protect customer data according to Amazon policies.

Required Skills and Qualifications

  • Education: High school diploma or equivalent; college degree is a plus.
  • Excellent written and verbal communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in computers, including Microsoft Office and web-based tools.
  • Ability to multitask effectively in a fast-paced environment.
  • Customer-focused attitude with empathy and patience.
  • Prior experience in customer service is preferred but not mandatory.

Experience

  • 1–2 years in customer service or related role is an advantage.
  • Freshers with strong communication skills and willingness to learn are encouraged to apply.

Working Hours

  • Flexible part-time schedules, typically 20–30 hours/week.
  • Availability to work evenings, weekends, and holidays may be required.

Knowledge, Skills, and Abilities

  • Knowledge of e-commerce operations and customer service best practices.
  • Familiarity with Amazon products and services is a plus.
  • Adaptability to new systems, updates, and workflows.
  • Strong time management and organizational skills.

Benefits

  • Competitive hourly pay.
  • Work-from-home setup, saving commuting time and costs.
  • Opportunities for professional growth within Amazon.
  • Access to Amazon employee discounts and wellness programs.
  • Training and support to enhance skills and performance.

Why Join Amazon?

Amazon offers an inclusive and dynamic work environment where you can make a meaningful impact. This role allows flexibility to balance work and personal commitments, making it ideal for part-time professionals or supplemental income seekers.