Technical Support Engineer – Tier 1

Filled
April 29, 2025
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Job Description

Company: USA WINZONS
Salary: Competitive | Based on Experience
Job Type: Full-Time | Remote
Location: Central Time Zone (Remote)

About USA WINZONS:

USA WINZONS is a forward-thinking company that offers cutting-edge solutions and services to our clients. We are currently seeking a highly motivated and customer-oriented Technical Support Engineer – Tier 1 to join our team. This is a fantastic opportunity for individuals who are passionate about technology and troubleshooting, and who are looking to grow within a fast-paced and supportive environment.

Position Overview:

As a Technical Support Engineer – Tier 1 at USA WINZONS, you will be the first point of contact for customers seeking technical assistance. You will provide critical support for a range of technical issues, diagnose and resolve problems, and escalate more complex issues to higher-level teams when necessary. This role requires strong communication skills and the ability to work efficiently in a fast-paced, remote environment.

This is a full-time position with remote work, but candidates must be based in the Central Time Zone for alignment with team operations.

Key Responsibilities:

  • Serve as the first point of contact for customers requiring technical support via phone, email, and chat.
  • Provide prompt and accurate technical assistance, helping customers resolve issues effectively.
  • Troubleshoot and diagnose technical issues related to software, hardware, or network systems.
  • Assist customers with setting up software, configuring devices, and other technical inquiries.
  • Document all customer interactions and technical issues in the CRM system.
  • Collaborate with internal teams to escalate unresolved issues and ensure timely resolution.
  • Maintain up-to-date knowledge of our products, services, and technical solutions.
  • Contribute to knowledge base articles and other resources to help improve team efficiency.

Qualifications:

  • Strong technical aptitude with a basic understanding of IT systems and troubleshooting.
  • Previous experience in technical support, customer service, or a related role is preferred.
  • Excellent verbal and written communication skills.
  • Ability to diagnose and solve technical issues in a professional and efficient manner.
  • Proficiency in using support tools, ticketing systems, and troubleshooting methodologies.
  • Strong attention to detail and ability to multitask effectively.
  • Ability to work independently in a remote environment with minimal supervision.
  • Must be available to work within the Central Time Zone (with flexible hours).
  • A positive attitude, excellent problem-solving skills, and a customer-first mentality.

Why Join USA WINZONS:

  • Competitive salary – Based on experience and performance.
  • Remote work – Enjoy the flexibility of working from home.
  • Career development – Opportunities for growth and advancement within the company.
  • Supportive team – Work with a collaborative and dynamic team.
  • Training and development – Continuous learning opportunities to enhance your skills.
  • Health and wellness benefits – Access to health, dental, and retirement plans.
  • Work-life balance – Flexibility to manage personal and professional commitments.

How to Apply:

If you’re a motivated individual with a passion for technology and customer service, apply today to join USA WINZONS as a Technical Support Engineer – Tier 1. Submit your resume and a cover letter explaining why you are the perfect fit for this role.