Tech Help Desk Associate – Fully Remote (No Degree Required)

Job Description

Company: The Elite Job
Job Type: Full-Time / Part-Time
Work Mode: 100% Remote / Work From Home
Experience: Fresher to Entry-Level
Education: No Degree Required

Job Overview

The Elite Job is hiring a Tech Help Desk Associate for a fully remote position. This role is ideal for individuals who enjoy technology, problem-solving, and helping people—no formal degree required. If you’re looking to start or grow a career in IT support with paid training and flexible work options, this opportunity is for you.

As a Tech Help Desk Associate, you’ll be the first point of contact for customers needing technical assistance and play a key role in delivering excellent support experiences.

Key Responsibilities

• Provide technical support via phone, email, and live chat
• Diagnose and troubleshoot hardware, software, and basic network issues
• Assist users with installation, setup, and configuration of devices or applications
• Clearly guide customers through step-by-step solutions
• Document issues and resolutions accurately in the ticketing system
• Escalate complex technical problems to senior support teams
• Maintain high customer satisfaction through professional communication
• Contribute to internal knowledge bases and troubleshooting guides
• Stay updated on company products, tools, and best practices

Required Skills & Qualifications

• Strong problem-solving and analytical skills
• Clear verbal and written communication abilities
• Basic knowledge of Windows, macOS, and computer systems
• Understanding of basic networking concepts is a plus
• Ability to explain technical issues to non-technical users
• Patience, empathy, and a customer-first mindset
• Good multitasking and time-management skills
• Ability to work independently in a remote environment

Experience

• No degree required
• Prior experience in tech support or customer service is helpful but not mandatory
• Training will be provided for selected candidates

Working Hours

• Flexible schedules available
• Full-time and part-time shifts
• May include evening or weekend shifts depending on support demand

Benefits & Perks

• Competitive salary with performance-based incentives
• 100% remote work flexibility
• Paid technical training and onboarding
• Career growth opportunities in the IT and support domain
• Health, dental, and vision insurance (for full-time employees)
• Paid time off and holidays
• Supportive, inclusive, and remote-friendly work culture

Why Join The Elite Job?

At The Elite Job, we believe skills matter more than degrees. We empower individuals to build meaningful careers in tech through training, flexibility, and growth opportunities. Whether you’re a fresher or transitioning into tech, this role offers a strong foundation for long-term success.