Store Manager – Remote | WFH

Job Description

Job description
Overview

As a Store Manager, you’ll play a crucial role in driving overall store performance by overseeing account management, recovery processes, and delivering exceptional customer service. Your daily responsibilities will include building strong customer relationships, demonstrating innovative sales techniques, and setting an example for your team. We’re committed to your growth and will provide comprehensive training and development programs to help you advance your career.

Key Responsibilities

• Customer Relations and Business Growth
• Develop and maintain strong customer relationships to drive business growth and brand loyalty
• Identify and leverage business-to-business partnership opportunities
• Obtain customer referrals and participate in community events
• Team Leadership and Development
• Coach and develop team members to maximize their potential
• Assist with employee management and training
• Foster a positive and productive work environment
• Performance Management
• Meet Key Performance Indicators (KPIs)
• Analyze performance reports and train team members on various metrics
• Assist in managing overall store performance
• Operational Management
• Maintain office security and conduct proper opening and closing procedures
• Manage vault, cash drawer, and bank deposits
• Oversee account management and recovery processes
• Partner with vendors on auctions, vehicle sales, and moving consignment
• Ensure compliance with company policies, procedures, and relevant laws
• General Management
• Assist in running day-to-day operations in the absence of the General Manager
• Utilize personal vehicle for bank deposits and other company business
• Adapt to a fast-paced, dynamic environment
• Demonstrate strong interpersonal and communication skills

Work Schedule

Full-time position requiring a minimum of 40 hours per week, including limited Saturday hours. Regular in-person attendance is essential.

Qualifications

• High School Diploma or equivalent (Associate degree or higher preferred)
• 1-2 years of supervisory and management experience
• Excellent verbal and written communication skills
• Proficiency in Point of Sale systems, Microsoft Office, and other relevant software
• Valid driver’s license, auto insurance, and personal vehicle
• Must be at least 18 years of age (19 in Alabama)
• Ability to pass a background check, including motor vehicle report

Preferred Skills And Experience

• Leadership experience in sales or customer service
• Retail, sales, or financial industry background
• Bilingual in English and Spanish (may be required for certain locations)

Physical Requirements

The role frequently requires the ability to remain in a stationary position, move freely inside and outside the store, and operate office equipment such as computers and keyboards.

What We Offer

• Comprehensive new hire training program
• Ongoing professional and personal development opportunities
• Competitive benefits package including:
• Medical, Dental, and Vision coverage
• 401(k) with company match
• Life insurance and disability options
• Flexible Spending Accounts and Health Savings Accounts
• Wellness programs and retail discounts
• Pet insurance options

Our Commitment To Diversity And Inclusion

We’re dedicated to fostering a diverse, inclusive workplace where all team members can thrive. We actively seek talent from various backgrounds and are committed to creating an environment where everyone feels valued and empowered to reach their full potential.

About Us

We are a leading retailer of financial services catering to unbanked and underbanked consumers. With over 1,700 retail locations and online products available in 20+ states, we’re committed to providing accessible short-term financial services to those who need them most.

Join our team and be part of a company that values growth, innovation, and exceptional customer service. We look forward to hearing from you!

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Employment Type: Full-Time