Sharepoint Specialist

Job Description

Expertise RequiredSharePoint Admin and supportSharePoint engineerExperience in the enterprise customer arenaFace-to-face customer engagement skillsExcellent written, oral and presentation skillsTroubleshooting knowledge & skillsDegree qualification or equivalent experienceGood understanding of ITIL/Service ManagementPassion for new innovative technology and drive customer transformationDemonstrate effective balance between business and technical acumenAbility to effectively recognize and adapt to changeAbility to deliver presentations and discuss complimentary products at a solutions levelAbility to handle customer critical issues and work in difficult situationsTechnical Expertise Required5+ years of SharePoint related experience covering some of the followingDeep understanding in SharePoint architectureDeep troubleshooting skills with SharePointExperience in managing, maintaining, and migrating, enterprise SharePoint Server and/or SharePoint Online environmentsExperience in configuring Enterprise scale SharePoint environments.Experience in configuring Enterprise scale OneDrive deployments and configurations.Understanding how Microsoft 365 platform components interact with SharePoint Online.At least 3+ years of experience working with Enterprise customers in any of the following: providing customer technical readiness, delivery support services, technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.Experience with upgrades between SharePoint versionsExperience with Migrations to SharePoint OnlineExperience with SharePoint Disaster Recovery scenariosOther experience/qualificationsExperience in security, compliance, and governance of O365 content would be beneficial but not mandatory.Experience in Content Services would be beneficial but not mandatory.Strong troubleshooting skills and experience with SharePoint and SharePoint Online; secondary skills in SharePoint Development would be beneficial but not mandatory.Ability to handle customer critical issues and work in difficult situations.Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, lead projects and motivate others.Certification in Microsoft and other Cloud Technologies