Services Delivery Manager

Job Description

Company: Snowflake
Location: United States
Employment Type: Full-Time
Experience: 7+ Years
Salary: $126,000 – $164,800 (Base) + Bonus & Equity

About Snowflake

Snowflake empowers enterprises to achieve their full potential—and people too. With a culture focused on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology—and careers—to the next level.

Role Overview

As a Services Delivery Manager (SDM), you will drive new service opportunities, working closely with both customers and internal stakeholders. You will ensure customer applications are well-designed and scalable while acting as a trusted advisor. Success is defined by your ability to develop high-quality service strategies, capture key metrics, identify upsell opportunities, and deliver exceptional client satisfaction.

Key Responsibilities

• Lead all aspects of Snowflake implementation projects, overseeing service delivery quality and client satisfaction.
• Own and manage operational relationships with assigned clients, including relationship roadmaps.
• Manage key client projects, providing status updates, issue resolution, and project documentation.
• Provide input into practice policies, procedures, and standards.
• Integrate industry knowledge to ensure well-rounded software solutions.
• Collaborate with Sales, Services Delivery Practice Teams, Customers, System Integrators, and Technology Vendors.
• Resolve customer-specific project challenges, own escalations, and high-profile situations.
• Work with Product Management, Engineering, and Marketing to improve Snowflake products.
• Identify areas for process improvement for both client and Snowflake operations.

Ideal Candidate Profile

• 7+ years in a Services Delivery role (or similar), managing complex technical implementation projects.
• Proven ability to deliver SD revenue targets and manage multiple projects simultaneously.
• Experience in Data Warehousing, Business Intelligence, and/or Cloud technologies.
• Familiarity with AI/ML model lifecycle, including architecture and trade-offs for Gen AI and ML capabilities.
• Strong communication and presentation skills for both technical and business audiences, including senior executives.
• Bonus Points: Experience in a client support/advisory technical role (Solution Architect, System Administrator, Technical Account Manager).

Why Join Snowflake

• Work on a truly disruptive software product.
• Gain hands-on experience with cutting-edge data warehouse technology.
• Lead and execute industry-changing initiatives.
• Learn from a dedicated and experienced team of professionals.

Compensation & Benefits

• Base salary: $126,000 – $164,800 (dependent on skills, experience, and location)
• Eligible for bonus and equity plan
• Comprehensive benefits package including:
  • Medical, dental, and vision insurance
  • Life & disability insurance
  • 401(k) retirement plan
  • Flexible spending & health savings account
  • At least 12 paid holidays
  • Paid time off & parental leave
  • Employee assistance program