Scheduling Operations Associate (Part-Time Contract)

Filled
February 10, 2026
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Job Description

Company: Reverence
Job Type: Part-Time, Contract (6 Months)
Work Mode: Fully Remote
Hours: 20–40 hours per week
Industry: Healthcare Technology / Home-Based Care

About Reverence

Reverence is a healthcare technology company tackling one of the most complex challenges in home-based care: ensuring the right caregivers are in the right place at the right time. We partner with home health agencies and long-term care facilities to improve staffing operations and deliver high-quality care to patients.

Our mission-driven team brings deep frontline experience and a passion for improving healthcare workforce operations—one of the most critical and challenging areas in the industry.

About the Role

As a Scheduling Operations Associate, you will play a vital role in ensuring uninterrupted patient care by managing caregiver schedules and handling real-time staffing needs. You’ll work closely with caregivers, clients, and internal teams to resolve last-minute changes, attendance issues, and scheduling conflicts.

This role requires comfort with technology, strong organizational skills, and a calm, solutions-focused mindset. You’ll be working across multiple systems while communicating clearly and professionally with a variety of stakeholders.

Shift Availability

We are hiring multiple part-time contract associates with availability during the following hours (Eastern Time):

  • Monday–Friday:
    • 6:00 AM – 4:00 PM
    • 4:00 PM – 2:30 AM
  • Saturday–Sunday:
    • 6:00 AM – 2:30 AM (6–8 hour shifts)

Priority availability:

  • 4:00 PM – 8:00 PM (Mon–Fri)
  • 5:00 PM – 2:00 AM (Mon–Fri)
  • Weekend availability (Saturday & Sunday)

What You’ll Do

  • Coordinate with clients, caregivers, and patients to resolve staffing and scheduling issues
  • Handle last-minute coverage needs due to call-outs, no-shows, or lateness
  • Assign clients to appropriate caregivers using internal systems
  • Track and manage cases using Zendesk
  • Communicate schedule updates and changes clearly and promptly
  • Work across multiple technology platforms (Google Workspace and proprietary tools)
  • Ensure accurate documentation and proper handling of Patient Health Information (PHI)

What We’re Looking For

  • Customer service experience with a friendly, positive, and solutions-oriented approach
  • Strong organizational skills and attention to detail
  • Ability to work efficiently across multiple software systems at the same time
  • Proactive problem-solver who can handle time-sensitive and challenging situations
  • Clear, professional communication skills
  • Previous experience in healthcare scheduling or frontline scheduling roles is a plus
  • 1–2 years of experience in customer service, hospitality, or retail preferred
  • Spanish fluency is a plus

Why Join Reverence?

  • Make a real impact on patient care and caregiver support
  • Fully remote work with flexible part-time hours
  • Work with a mission-driven, supportive team
  • Gain experience in healthcare operations and scheduling technology

Contract Details

  • 6-month remote contract
  • Part-time: 20–40 hours per week
  • Opportunity to work across a variety of shifts