Sales Operations Manager
FilledJob Description
The Sales Operations Manager oversees the maintenance and optimization of our HubSpot CRM system and associated data and analytics. Plays a critical role in enhancing our sales efficiency and effectiveness through strategic oversight of CRM operations and data-driven insights.
Responsibilities:
● Manage and administer the HubSpot CRM platform, including user management, customization, and data integrity.
● Develop and implement processes and procedures to ensure data accuracy and consistency within the CRM system.
● Train and onboard new sales and account management team members on HubSpot CRM functionalities and best practices.
● Analyze sales performance metrics to identify areas for improvement and provide actionable insights to the sales team.
● Generate and distribute regular reports and dashboards on sales and account management activities, pipeline status, and performance trends.
● Collaborate with the data team to ensure the accuracy of data flows between HubSpot and internal data platform (Whimsee).
● Collaborate with marketing to ensure alignment on lead management and customer communications.
● Conduct regular audits of CRM data to identify and rectify inconsistencies or inaccuracies and keep all HubSpot-related Data Quality rules up-to-date.
● Support sales leadership in strategic planning and decision-making through data analysis and forecasting.
● Stay updated on HubSpot updates, features, and industry best practices to optimize system capabilities.
● Drive continuous improvement initiatives related to CRM processes, workflows, and automation to streamline operations and enhance user experience. example : SSOB.
● Own and setup the marketing email sequences for small PMCs.
● Own and drive the leads engine.
Requirements:
● 3+ years of experience working in sales operations or related role.
● Proven experience managing HubSpot CRM, including HubSpot certifications.
● Strong analytical skills with the ability to interpret data and trends – looking for someone data-obsessed.
● Excellent communication and interpersonal skills.
● Detail-oriented with a commitment to data accuracy and quality.
● Experience training and supporting sales teams on CRM systems.
● Knowledge of sales processes, pipeline management, and forecasting.
● Proficiency in Microsoft Excel for data imports, analysis, and reporting.
● Ability to multitask, prioritize, and manage time effectively.
● Excited about joining a startup culture and opportunity to work in an emerging vertical in a burgeoning market – prior startup experience is a plus.
Language: English: Fluent
About Whimstay:
Whimstay is the leading vacation rental marketplace for travelers looking for the best deals on last-minute stays. We offer exclusive discounts on properties that might otherwise go unrented while driving incremental revenue for hosts. Whimstay delivers a best-in-class user experience via a mobile app and web and provides top-notch customer support, making it easy to book on a whim!
Schedule: Monday-Friday, but may require after-hours, weekend, and holiday work. Any US time zone, but must overlap with 9am-3pm PST M-F.
Travel: 5%
Benefits:
● Unlimited PTO
● Health, vision, and dental insurance options
● Equity Package
Whimstay does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status or based on an individual’s status in any group or community.