Remote Technical Support Call Center Job – Hiring Immediately

Filled
February 9, 2026
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Job Description

Job Summary

The Elite Job is hiring motivated and customer-focused professionals for our Remote Technical Support Call Center team. In this role, you will provide reliable technical assistance to customers by diagnosing and resolving hardware, software, and connectivity issues. This is a work-from-home opportunity offering flexible shifts, paid training, and long-term career growth.

Job Details

  • Job Role: Technical Support Executive (Remote)
  • Job Type: Full-Time / Part-Time
  • Work Mode: 100% Remote (Work From Home)
  • Shift Options: Day / Night / Weekend
  • Experience Level: Fresher & Experienced

Key Responsibilities

  • Handle customer technical issues via phone, email, or live chat
  • Diagnose and resolve hardware, software, and internet-related problems
  • Provide clear, step-by-step troubleshooting guidance
  • Escalate complex issues to senior technical teams when required
  • Maintain professionalism, empathy, and patience during all interactions
  • Accurately document customer issues and resolutions in CRM/ticketing systems
  • Meet performance KPIs such as resolution time and customer satisfaction
  • Stay updated with new technologies, tools, and support processes

Required Skills & Qualifications

  • Strong problem-solving and analytical skills
  • Excellent verbal and written communication skills
  • Ability to work independently in a remote setup
  • Basic to intermediate knowledge of Windows, macOS, and common software
  • Understanding of internet connectivity, routers, and basic networking
  • Familiarity with remote desktop tools and support software
  • Customer-centric attitude with the ability to multitask effectively

Experience

  • Prior experience in technical support or call center roles is preferred
  • Knowledge of CRM or ticketing systems is an advantage
  • Awareness of basic cybersecurity best practices is a plus
  • Freshers with strong technical aptitude and communication skills are welcome

Working Hours

  • Flexible shifts available
  • Full-time and part-time options
  • Must be comfortable working in a fast-paced support environment

Knowledge, Skills & Abilities

  • Quick learner with adaptability to new technologies
  • Strong attention to detail in diagnosing issues
  • Excellent listening and customer de-escalation skills
  • Team-oriented mindset with collaborative approach
  • Ability to remain calm under pressure

Benefits

  • Competitive salary with performance incentives
  • Work-from-home flexibility
  • Paid training and skill development programs
  • Health and wellness benefits (as applicable)
  • Clear career growth and internal promotion opportunities
  • Supportive leadership and collaborative team culture

Why Join The Elite Job?

At The Elite Job, we believe in empowering our team with the right tools, training, and growth opportunities. You’ll work in a supportive remote environment where your technical skills and customer service abilities are valued and rewarded.