Remote Customer Service Agent – Work From Home | Home-Based Job

Filled
February 9, 2026
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Job Description

Company Overview

The Elite Job is a fast-growing organization committed to delivering exceptional customer experiences. We believe in empowering our employees with flexible work opportunities, professional growth, and a supportive remote work culture.

Job Summary

We are hiring Remote Customer Service Agents for a home-based role. In this position, you will serve as the primary point of contact for customers, assisting them through phone, email, live chat, and digital platforms. This role is ideal for individuals who are customer-focused, articulate, and comfortable working independently from home.

Job Role

Position: Remote Customer Service Agent
Job Type: Full-Time / Part-Time
Work Mode: 100% Work From Home

Key Responsibilities

  • Respond to customer inquiries via phone, email, live chat, and online platforms
  • Resolve customer issues efficiently while maintaining high satisfaction levels
  • Maintain accurate records of customer interactions and resolutions
  • Escalate complex issues to internal teams when required
  • Follow company policies, processes, and service standards
  • Meet individual and team KPIs related to response time and customer satisfaction
  • Provide feedback to improve service quality and customer experience

Required Skills & Qualifications

  • Minimum qualification: 12th pass / Graduate preferred
  • Excellent spoken and written English communication
  • Strong interpersonal and customer-handling skills
  • Ability to multitask and manage time effectively
  • Basic computer knowledge and familiarity with CRM or support tools
  • Strong problem-solving ability and attention to detail
  • Self-motivated and disciplined in a remote work environment

Experience

  • Prior experience in customer service / call center / support is preferred
  • Freshers are welcome and will receive training
  • Remote work experience is an added advantage but not mandatory

Working Hours

  • Flexible full-time or part-time schedules
  • Fixed shifts within core business hours
  • Occasional evening or weekend shifts may be required (role-based)

Knowledge, Skills & Abilities

  • Customer-first mindset with a professional attitude
  • Ability to adapt to new tools and workflows quickly
  • Patience and resilience in handling customer concerns
  • Strong focus and productivity while working from home
  • High integrity and confidentiality in handling customer data

Benefits

  • Competitive salary with performance-based incentives
  • 100% work-from-home opportunity
  • Paid training and continuous learning support
  • Career growth and internal promotion opportunities
  • Supportive and inclusive remote team culture
  • Work-life balance with flexible scheduling

Why Join The Elite Job?

At The Elite Job, we prioritize employee growth, flexibility, and recognition. You’ll be part of a company that values your contribution, supports your career journey, and offers the freedom to work comfortably from home while building a stable and rewarding career.