[Remote] AI/ML Engineer, Conversational AI

Job Description

Note: The job is a remote job and is open to candidates in USA. Fanatics is a leading global digital sports platform focused on enhancing fan engagement. They are seeking an AI/ML Engineer to join their Applied AI team, responsible for building and productionizing software foundations for AI-driven experiences and autonomous agents.

Responsibilities
• Engineer Conversational ML for Support Tools Design, fine-tune, and productionize dialogue models—integrating RAG pipelines, context-aware routing, and continuous feedback loops—to power internal workflows that supercharge customer-support agents while hitting sub-100 ms latency and enterprise-grade reliability
• Develop AI Agent Frameworks Create, integrate, and extend agent orchestration pipelines—building tools to deploy, monitor, and iterate on multi-agent workflows
• Collaborate in a Startup-Like Pod Work hands-on across the stack: from data ingestion and feature engineering to model deployment and UX integration—rapidly prototyping and shipping proof-of-concepts alongside engineers and product managers
• Optimize for Scale & Reliability Implement CI/CD for model updates, containerize inference workloads (Docker/Kubernetes), and instrument services with logging, tracing, and alerts to meet 99.9% uptime SLAs
• Champion Engineering Best Practices Write clear, maintainable code; conduct code reviews; mentor junior teammates; and evangelize automated testing, code linting, and performance monitoring

Skills
• 7+ years of professional software engineering experience, with at least 2 years focused on AI/ML systems such as conversational AI, customer support, copilot and/or chatbot experiences
• Hands-on experience building and deploying models in production
• Proficiency in Python (FastAPI, Flask) and familiarity with strong-typed languages (Java, Go, or C#) for microservice development
• Experience with container orchestration (Docker, Kubernetes) and cloud platforms (AWS, GCP, or Azure)
• Knowledge of AI agents and frameworks (e.g. LangChain, Ray RLlib, custom orchestrators)
• Solid understanding of distributed systems, API design, and data pipelines
• Comfortable navigating ambiguity in a startup-like environment: you’re resourceful, rapid in iteration, and thrive on end-to-end ownership

Benefits
• Medical
• Dental
• Vision
• 401K
• Paid time off
• GymPass
• Pet Insurance
• Family Care Benefits
• And more

Company Overview
• Fanatics is a sports merchandise retailer that manufactures fan gear and jerseys across retail channels. It is a sub-organization of Kynetic. It was founded in 2002, and is headquartered in Jacksonville, Florida, USA, with a workforce of 10001+ employees. Its website is http://www.fanaticsinc.com.

Company H1B Sponsorship
• Fanatics has a track record of offering H1B sponsorships, with 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.