Program Manager – Customer Growth, Just Walk Out (JWO) | Amazon

Filled
February 10, 2026
Apply Now

Job Description

Location: USA (Flexible)
Salary: $80,000 – $140,000 USD annually + sign-on bonus & RSUs
Application Deadline: Jan 14, 2026
Employment Type: Full-Time

About the Role

Amazon Web Services (AWS) is looking for a Program Manager, Customer Growth for its Just Walk Out (JWO) as a Service team. In this role, you will design and execute programs that drive customer success, operational excellence, and value creation for Amazon retail customers. You’ll collaborate with cross-functional teams, define processes and infrastructure for post-launch support, and help shape the future of autonomous retail technology.

This position is ideal for professionals who thrive in fast-paced, entrepreneurial environments and are passionate about delivering exceptional customer experiences at scale.

Key Responsibilities

  • Drive global strategy to serve both the end customer and shopper, ensuring customer-first outcomes.
  • Develop and track customer success metrics to evaluate performance and satisfaction.
  • Launch and manage customer support infrastructure, including SOPs, platforms, and operational processes.
  • Identify opportunities for value creation and operational improvements, iterating programs continuously.
  • Collaborate with internal and external stakeholders to solve operational challenges and scale best practices.
  • Gather Voice of Customer (VOC) and Voice of Shopper (VOS) data to inform cross-functional decisions.
  • Manage multiple projects simultaneously, meeting monthly, quarterly, and annual goals.
  • Partner with senior stakeholders to align programs across multiple products and teams.

Basic Qualifications

  • Proven project management experience in fast-paced environments.
  • Strong organizational, problem-solving, and communication skills.
  • Ability to lead projects autonomously while delivering results at scale.

Preferred Qualifications

  • Experience managing multiple projects under tight deadlines.
  • Track record of driving customer growth through scalable processes and operational programs.
  • Experience working in ambiguous, high-pressure, entrepreneurial settings.

About the Team / Why AWS

  • Diverse Experiences: AWS values varied backgrounds; we encourage applicants even if you don’t meet every qualification.
  • Work-Life Balance: Flexible hours and work arrangements are part of our culture.
  • Inclusive Culture: Employee-led affinity groups, ongoing learning, and mentorship foster a supportive, inclusive environment.
  • Mentorship & Growth: Endless opportunities for knowledge-sharing, skill-building, and career advancement.
  • Impact: Work on revolutionary technology that transforms retail experiences globally.

Compensation & Benefits

  • Base Salary: $80,000 – $140,000 USD annually.
  • Sign-on bonus and Restricted Stock Units (RSUs).
  • Comprehensive health insurance: medical, dental, vision, prescription coverage.
  • Life insurance, mental health support, and EAP resources.
  • 401(k) with company match.
  • Paid time off, parental leave, and adoption/surrogacy reimbursement.
  • Flexible Spending Accounts and wellness programs.

Equal Opportunity

Amazon is an equal opportunity employer. We value diverse perspectives and are committed to providing reasonable accommodations for applicants with disabilities.