Part-Time Customer Service Representative

Filled
February 10, 2026
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Job Description

Company: Flipkart
Job Type: Part-Time
Location: Remote / On-site (as applicable)
Schedule: Flexible hours, including evenings and weekends

Job Summary

Flipkart is looking for a Part-Time Customer Service Representative to support our growing customer base. In this role, you will be on the front lines of our customer experience—answering questions, resolving issues, and ensuring every customer interaction reflects Flipkart’s commitment to excellence.

Whether you are an experienced customer support professional or a fresher eager to start your career, this role offers valuable exposure in a fast-paced e-commerce environment.

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, and live chat
  • Provide accurate information regarding products, services, orders, and policies
  • Resolve customer issues efficiently while maintaining a positive, professional tone
  • Document customer interactions and feedback in the CRM system
  • Collaborate with team members and internal departments to improve service quality
  • Stay informed about products, promotions, and company updates
  • Participate in training sessions to enhance customer service and product knowledge

Required Skills & Qualifications

  • Excellent verbal and written communication skills in English
  • Strong interpersonal skills with a customer-first mindset
  • Ability to remain calm and professional in high-pressure situations
  • Basic computer proficiency and familiarity with CRM tools
  • Strong organizational skills and attention to detail

Experience

  • Prior customer service experience is preferred but not required
  • Freshers with strong communication skills and a passion for helping customers are encouraged to apply

Working Hours

  • Flexible part-time schedule
  • Availability during evenings and weekends may be required

Knowledge, Skills & Abilities

  • Strong problem-solving and decision-making skills
  • Positive attitude and commitment to delivering outstanding service
  • Ability to work independently and collaboratively in a team environment

Benefits

  • Competitive hourly pay
  • Flexible working hours for better work-life balance
  • Opportunities for professional growth and skill development
  • Employee discounts on Flipkart products
  • Supportive, inclusive, and collaborative work culture

Why Join Flipkart?

At Flipkart, our people are at the heart of everything we do. Join a dynamic, innovative e-commerce company where your work directly impacts customer satisfaction and business success. Grow your skills, build meaningful connections, and be part of a team that values innovation and excellence.