Order Entry Clerk REMOTE

Job Description

Enter data into internal software system to ensure accurate production paperwork is generated Main Responsibilities:Entering a high volume of order lines with a high degree of accuracy for orders originating from fax and e-mailE-mail customers with discrepancies in orders such as specifications and pricingFollows through on all questions in a timely mannerReviews all information and paperwork on each order to ensure all informationSupport CS team in all filing needs on a daily basis (orders)Establish close working relationships with internal clients and customers, understanding their business and how we can add valueCommunicate clearly and professionallyMaintain appropriate Customer Service controls and documentationContinuously evaluate and identify opportunities to drive process improvements that positively impact the customer experienceFollow all Company related safety/environmental rules and regulationsPerform other duties as assigned by the Customer Service Manager to ensure a positive customer experienceMaintain a working environment that encourages and supports collaboration and teamworkExperience:High school diploma or equivalent and 1-year experience in customer serviceProficient in English and FrenchSolid demonstration of professional communicationsAbility to work independently and effectively in a fast-paced team environmentGood decision making and analytical skillsExcellent written communication skillsGood PC skills in Microsoft applications (SAP)Strong ability to multi-task while maintaining a high level of attention to detailOrganizational skills with the ability to maintain detailed records.