NHS Call Center Agent – Remote Healthcare Support (UK Applicants Only)

Filled
February 7, 2026
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Job Description

Company Overview

The Elite Job is seeking dedicated and compassionate individuals to join our team as Remote NHS Call Center Agents. In this key role, you will act as the first point of contact for patients and service users seeking advice, support, and information via the NHS system. This fully remote position allows you to work from home while supporting one of the UK’s most trusted public institutions.

Key Responsibilities

  • Handle inbound calls from patients and service users in a professional, timely, and empathetic manner.
  • Respond to enquiries about NHS services, appointments, prescriptions, and healthcare information.
  • Use NHS-approved systems to accurately record patient details and manage call logs.
  • Assess and triage calls, escalating complex medical queries to clinical professionals.
  • Book, reschedule, and manage appointments across NHS departments and healthcare providers.
  • Follow data protection regulations and maintain confidentiality at all times.
  • Keep up-to-date with NHS policies, service changes, and health campaigns.
  • Support service-level KPIs, including average handling time and customer satisfaction.

Required Skills and Qualifications

  • GCSEs (or equivalent) including English and Maths.
  • Excellent communication and active listening skills.
  • Strong computer literacy and confidence navigating multiple systems simultaneously.
  • Ability to remain calm under pressure and demonstrate emotional resilience.
  • Professional telephone manner and customer service orientation.
  • High accuracy and attention to detail.

Experience

  • Previous experience in call center, customer service, or healthcare support is highly desirable.
  • Familiarity with NHS systems or prior work in healthcare is an advantage.
  • Experience in remote or virtual work is preferred but not essential.

Working Hours

  • Shifts available between 8:00 AM – 8:00 PM, Monday to Sunday.
  • Flexible scheduling options including weekends and evenings.
  • Full-time: typically 37.5 hours/week.
  • Overtime available during high-demand periods.

Knowledge, Skills, and Abilities

  • Understanding of NHS service pathways and patient referral processes (training provided).
  • Ability to empathize with patients and handle sensitive information discreetly.
  • Capable of working independently and as part of a remote team.
  • Quick learner with the ability to adapt to new systems and procedures.
  • Strong organizational and time management skills.

Benefits

  • Competitive hourly pay with overtime opportunities.
  • Fully remote work setup with flexibility.
  • Paid training and career development programs.
  • Generous holiday allowance and pension contributions.
  • Mental health and well-being support programs.
  • Opportunities for career progression within healthcare support.

Why Join The Elite Job?

By joining as a Remote NHS Call Center Agent, you will:

  • Play a vital role in helping patients navigate the UK’s healthcare system.
  • Work in a supportive and inclusive remote environment.
  • Be part of a team that values compassion, professionalism, and excellence.
  • Gain opportunities for career growth and skill development.