Loyalty Customer Care Representative (Work From Home – $17/hr)

Filled
February 5, 2026
Apply Now

Job Description

Company: Kobie
Location: Remote (Must be located in TX, MS, OK, FL, TN, LA, or GA)
Employment Type: Full-Time, Work From Home
Salary: $17/hr + performance bonuses
Training: 7-week remote training program (100% attendance required)

About Kobie

Kobie is a global leader in loyalty marketing, partnering with top brands to deliver customer loyalty solutions that reach over 330 million consumers. With over 30 years of experience, we have created a high-trust, transparent, and values-driven workplace that prioritizes diversity, inclusion, and employee wellbeing.

At Kobie, every teammate contributes to the mission of growing enterprise value through loyalty, and our culture emphasizes leadership, ownership, and personal growth.

Role Overview

As a Loyalty Customer Care Representative, you will be part of the Kobie Contact Center team, responsible for supporting client loyalty programs and creating meaningful connections with customers. This is a remote role that allows you to provide customer service across phone, email, and chat while working from your home office.

Key Responsibilities

  • Learn and apply client-specific loyalty program guidelines.
  • Respond to customer inquiries promptly and professionally via phone, email, and chat.
  • Take ownership of customer issues, resolve problems, and escalate when necessary.
  • De-escalate challenging situations with effective communication and problem-solving.
  • Use internal systems efficiently while multitasking to meet service-level agreements.
  • Adhere to company policies, procedures, and schedules.
  • Maintain a professional, customer-centric, and team-oriented attitude at all times.

Qualifications & Skills

  • Education: High school diploma or equivalent required.
  • Experience: 1–2 years of customer service experience preferred.
  • Technical Skills: Proficiency in Microsoft Office (Word, Excel, Outlook) and basic computer knowledge.
  • Strong verbal, written, and listening communication skills.
  • Ability to work independently in a quiet home office with a reliable high-speed internet connection.
  • Flexibility with schedules, including weekends, and ability to adapt to changes.
  • Strong problem-solving skills, attention to detail, and multitasking ability.
  • Positive “whatever it takes” attitude toward customer care.

Why You’ll Love Working at Kobie

  • Work from Home: Flexible remote work environment with a quiet home office setup.
  • Health & Wellness: Robust health insurance, free fitness programs (PeerFit), and paid vacation time.
  • Career Growth: Structured people strategy, opportunities for advancement, and skill development.
  • Financial Benefits: Competitive pay, 401k matching, annual profit sharing, and performance bonuses.
  • Inclusive Culture: Commitment to diversity, equity, and inclusion; celebrate authentic selves in the workplace.