Live Chat Manager – Remote Work

Job Description

Job Description:

Blinkit is seeking a dynamic and experienced Live Chat Manager to join our team on a part-time basis. This position will be remote, allowing you to work from the comfort of your own home. As a Mid-to-Senior Level professional with at least 6 years of experience in customer service and live chat management, you will play a crucial role in ensuring the highest level of customer satisfaction through our live chat platform.

Responsibilities:
– Manage a team of live chat agents, providing guidance, training, and support to ensure exceptional customer service
– Monitor live chat conversations to ensure quality and accuracy
– Develop and implement strategies to improve response times and customer satisfaction ratings
– Analyze data and metrics to identify trends and make data-driven decisions
– Collaborate with other departments to address customer issues and provide timely resolutions
– Stay up-to-date on industry trends and best practices in live chat management

Requirements:
– Energetic and adaptable personality traits
– Excellent people management and critical thinking skills
– Proven experience in managing live chat operations
– Strong communication and interpersonal skills
– Ability to work independently and as part of a team
– Proficiency in live chat software and customer service tools
– Bachelor’s degree in a related field is preferred

Benefits:
– Relocation allowance for eligible candidates
– Profit sharing opportunities
– Life insurance coverage
– Opportunity to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement:
Blinkit is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by applicable laws.

Deadline to apply: September 10, 2024

If you meet the requirements and are passionate about delivering exceptional customer service through live chat, we encourage you to apply for this exciting opportunity with Blinkit. Join us in making a difference in the lives of our customers and the community.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

Original job Live Chat Manager – Remote Work posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.