Live Chat Customer Support – Work From Home Opportunity

Filled
February 20, 2026
Apply Now

Job Description

Flipkart, one of India’s leading e-commerce platforms, is hiring enthusiastic and customer-focused candidates for the Live Chat Customer Support – Work From Home role. This opportunity is ideal for freshers and experienced professionals who want to build a career in customer service while working remotely.

📌 Job Role: Live Chat Support Executive (Remote)

As a Live Chat Support Executive, you will interact with customers in real time through chat platforms to resolve queries related to orders, payments, deliveries, returns, and account concerns.

🧾 Key Responsibilities

  • Handle customer interactions via live chat and messaging systems.
  • Respond quickly and professionally to queries regarding orders, refunds, payments, and deliveries.
  • Provide accurate information while maintaining a friendly tone.
  • Identify customer needs and resolve issues efficiently.
  • Coordinate with internal teams for complex cases.
  • Maintain knowledge of company products, policies, and procedures.
  • Record feedback and report recurring customer issues.
  • Meet performance metrics like response time and customer satisfaction.

🎓 Required Skills & Qualifications

  • Graduate or undergraduate candidates can apply.
  • Excellent written English communication skills.
  • Typing speed of 35–40 WPM with accuracy.
  • Basic computer and internet knowledge.
  • Strong problem-solving ability and multitasking skills.
  • Customer-first mindset with empathy and patience.

✅ Experience:

  • Freshers are welcome.
  • Prior chat/email/customer support experience is an advantage but not mandatory.

⏰ Working Hours

  • Full-time remote role.
  • Flexible or rotational shifts (including weekends/holidays if required).
  • Quiet workspace and stable internet connection required.

💰 Benefits

  • 100% Work From Home flexibility.
  • Competitive salary + performance incentives.
  • Paid training and onboarding.
  • Employee discounts and wellness programs.
  • Career growth and skill development opportunities.
  • Supportive virtual team environment.

⭐ Why Join

  • Work with one of India’s top e-commerce companies.
  • Gain experience in digital customer support.
  • Flexible remote work with professional growth opportunities.

📝 How to Apply

  1. Visit the official Flipkart Careers website.
  2. Search for Live Chat Customer Support – Work From Home roles.
  3. Submit your updated resume and cover letter.
  4. Shortlisted candidates will be contacted for assessment and interview.