Lead Tech Success Consultant

Job Description

Lead Tech Success Consultant

Department: Technical Success, US Timezone

Line Manager: Manager, Technical Success

Manager Location: Gurugram (Gurgaon), India

About us:

Provar develops and markets software that automates the testing of Salesforce.com. We help companies reduce the time it takes to deliver high-quality, reliable, and error-free deployments and make changes to Salesforce.com. Our innovative suite of products sets Provar apart as the leading testing solution for Salesforce.com. It provides our global customers with the unbreakable, polymorphic, intuitive, and E2E test automation results they need to execute and scale their Salesforce portfolio.

We focus on delivering test automation products easily adopted by non-technical users while delivering high value and code flexibility for our developer community.

As an organization, we take pride in building an inclusive work culture. We embrace remote working, actively encourage a healthy work-life balance, and have teams distributed globally. We currently have offices in Gurgaon (India), London (UK) and the USA.

You can learn more about us by visiting provar.com.

About the role:

Reporting to the Manager, Technical Success, you will play a key role as a leader of the Customer Success team in the assigned region. You will work as a player/coach on various projects simultaneously, including customer onboarding and implementation projects, enablement and technical guidance. Qualified candidates will have strong leadership experience, teamwork skills as they will work closely with the Service, TechOps, and Sales teams to ensure long-term success and retention. This role is heavily customer-facing, so strong comfortability and aptitude for leading external demonstrations and presentations is required.

Occasionally, you will act as an escalation point for technical queries with the customer and work with the TechOps and Product team to advocate for customers. You will work closely with the regional Customer Success Managers and Customer Success Specialists to help drive Test Strategy, Best Practices, and implementation guidance with the customers.

What you’ll do:

You’ll be responsible for:
• Demonstrating Best Practices and Implementation Guidance for new customers as a trusted Provar expert
• Working closely with the Customer Success Management team to support customer projects, at-risk recovery, and growth opportunities
• Help customers build their Automation Framework and Testing Strategy
• Building rapport with customers as a trusted advisor and partner to their Provar project by solving technical queries skillfully and educationally
• Create and contribute to knowledge base materials dedicated towards internal and external education
• Assist with the design and delivery of products and other technical demonstrations, and training
• Do Project Reviews to ensure long term success and maintain ROI.

About you:

You’ll have:

6+ years of experience in Web Automation (preferably Provar, or Selenium
with Java)
• DevOps Experience and a strong understanding of the CI/CD pipelines
• Experience in Salesforce.com testing or testing of another SAAS application
• Knowledge of development technologies and tools (XML, APIs, CLI, SQL, error logs,
etc.)
• Experience in testing of Web Services (REST/SOAP) and Databases
• Familiarity with Version Controls systems and their usage (Git, SVN, TFVC, etc.)
• Experience working with various DevOps tools and solutions (such as Jenkins, Azure DevOps,
CircleCI, GitHub, GitLab, BitBucket, etc.)
• Interpersonal and teamwork skills
• Experience with Project Management and Bug Tracking Tools (JIRA, Bugzilla)
• Good in communication and a Proactive attitude
• Strong understanding of SDLC / STLC, Quality Assurance, and/or application Testing and its
need
• Demonstrated analysis, logic-building, problem-solving, and troubleshooting expertise
• Ability to effectively prioritize and escalate customer issues as required
• Customer Facing Experience
• Design of automated test scenarios for complex Salesforce projects
• Salesforce software project implementation experience

You’ll be:
• Team-oriented, you understand the value of contributing to and being a part of a team
• Highly organized and detail-oriented
• Naturally inclined towards systems and technology
• Proactive. Able to solve problems before they arise.
• Able to quickly build rapport with people from diverse backgrounds at all levels of seniority

What you’ll get in return:

You’ll benefit from:

● A competitive salary
● A truly diverse working environment
● A vibrant and fun work culture with regular social activities
● The chance to work with international work colleagues
● Friendly work colleagues who genuinely care about each other
● The opportunity to grow and develop your career

How to apply

To apply, please send your CV to Ritika.mukheja@provartesting.com, including details of your current salary and any notice period.

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