Lead AWS Backend Developer

Filled
February 20, 2026
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Job Description

Role Summary

We are seeking a Lead AWS Backend Developer / Amazon Connect Developer to architect, develop, and optimize cloud-based contact center solutions. This role combines hands-on AWS development, telephony/IVR expertise, and team leadership. You will act as a technical owner for Amazon Connect implementations, drive migrations from legacy systems, and mentor a team of developers while ensuring scalable, secure, and resilient solutions.

Key Responsibilities

Architecture & Design

  • Own the technical roadmap for Amazon Connect implementations.
  • Design scalable, secure, and resilient contact center architectures.
  • Lead migration from legacy platforms such as Genesys or LivePerson to Amazon Connect.
  • Drive best practices for voice architecture, IVR/contact flows, and CTI integrations.

Development & Integration

  • Build and maintain contact flows, Lex bots, routing strategies, and call recording/transcription.
  • Integrate Amazon Connect with platforms such as Salesforce, ServiceNow, and custom CRMs.
  • Develop event-driven services using AWS Lambda, EventBridge, Kinesis, DynamoDB, and API Gateway.
  • Implement GenAI-powered solutions leveraging Amazon Bedrock, OpenAI, or LangChain.
  • Train and mentor technical leads and junior developers in Amazon Connect development.

Operations & Support

  • Provide production support and participate in on-call rotations.
  • Conduct root-cause analysis, post-mortems, and incident management.
  • Establish observability through SLIs/SLOs, dashboards, and automated alerts.

Leadership & Collaboration

  • Mentor junior developers and lead cross-functional teams.
  • Collaborate with network, security, and CRM teams to ensure QoS, IAM, and compliance.
  • Deliver self-service operational reporting tools for business stakeholders.

Required Skills & Qualifications

Experience

  • 10+ years in telephony/contact center solutions or strong AWS backend development.
  • 3+ years hands-on with Amazon Connect.
  • 3+ years hands-on AWS backend development.
  • 2+ years experience with Salesforce Service Cloud Voice (preferred).

Technical Expertise

  • Deep knowledge of Amazon Connect: contact flows, CTRs, Contact Lens, outbound, call recording.
  • AWS services: Lambda (Node.js/Python), API Gateway, DynamoDB, S3, CloudWatch, IAM.
  • Familiarity with JWT, OAuth/SAML, REST/GraphQL APIs.
  • Telephony protocols: SIP, RTP, PSTN, QoS, and packet loss mitigation.

Tools & Frameworks

  • Terraform, CloudFormation, Git, CI/CD pipelines.
  • GenAI tools: Amazon Bedrock, OpenAI, LangChain.
  • CRM integrations: Salesforce, ServiceNow.

Soft Skills

  • Strong communication and stakeholder engagement.
  • Ability to lead cross-functional initiatives and mentor peers.

Preferred Certifications

Salesforce certifications (Service Cloud, Omni-Channel).

AWS Certified Solutions Architect or Developer.