Lead AWS Backend Developer

Filled
January 15, 2026
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Job Description

Job Details

  • Company Name: Momento USA
  • Employment type: Full time
  • Experience: Fresher
  • Salary: $10 to $15 Hourly
  • Location : Remote Option Available
  • Work schedule : 5 days a week

Role Overview

We are seeking an experienced Technical Lead / Amazon Connect Developer to lead the design, development, and optimization of cloud-based contact center solutions built on Amazon Connect and the AWS ecosystem.
In this role, you will act as the technical owner for voice architecture, IVR/contact flows, CTI integrations, analytics, and cloud-native services, while guiding teams through complex migrations and modern, AI-powered enhancements.

Key Responsibilities

Architecture & Technical Leadership

  • Own the technical roadmap for Amazon Connect implementations.
  • Design scalable, secure, and resilient cloud contact center architectures.
  • Lead migrations from legacy contact center platforms (e.g., Genesys, LivePerson) to Amazon Connect.
  • Lead and mentor a Scrum team of junior and senior developers.
  • Define best practices, standards, and architectural patterns.

Development & Integration

  • Build and maintain:
    • Amazon Connect contact flows
    • Amazon Lex bots
    • Intelligent routing strategies
    • Call recording and transcription solutions
  • Integrate Amazon Connect with:
    • Salesforce
    • ServiceNow
    • Custom CRM platforms
  • Develop event-driven backend services using:
    • AWS Lambda (Node.js / Python)
    • EventBridge
    • Kinesis
    • DynamoDB
    • API Gateway
  • Implement GenAI-powered solutions leveraging:
    • Amazon Bedrock
    • OpenAI
    • LangChain
  • Willing to train and upskill strong technical leads on Amazon Connect if needed.

Operations & Support

  • Provide production support and participate in on-call rotations.
  • Perform root cause analysis, post-mortems, and incident response.
  • Establish and maintain observability:
    • SLIs / SLOs
    • Dashboards
    • Automated alerts
  • Ensure high availability, performance, and reliability.

Leadership & Collaboration

  • Mentor junior engineers and guide cross-functional teams.
  • Partner with network and security teams to ensure:
    • QoS
    • IAM best practices
    • Regulatory and security compliance
  • Deliver self-service reporting and analytics tools for operational stakeholders.
  • Communicate effectively with business and technical stakeholders.