Java Production Support – Splunk & New Relic (Remote, Full-time)

Filled
February 21, 2026
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Job Description

Experience: 10+ Years
Location: Remote

This role focuses on providing production support for critical banking and financial applications with a strong emphasis on monitoring, incident resolution, and system reliability.

Key Responsibilities

  • Provide production support for Java-based applications in a microservices architecture.
  • Develop and maintain Splunk and New Relic dashboards, alerts, and queries for real-time monitoring.
  • Troubleshoot and optimize MySQL databases and caching systems like Redis.
  • Collaborate with teams for incident management, root cause analysis, and change management under ITIL frameworks.
  • Support applications running on AWS and Pivotal Cloud Foundry (PCF).
  • Understand application flows including React frontend to diagnose issues end-to-end.
  • Apply domain knowledge in Banking and Financial Services, specifically in:
    • Credit Cards (issuance, transactions, reconciliation)
    • Payments (gateways, processing, settlement)
    • Loans (origination, servicing, payment processing)

Required Technical Skills

  • Java: Deep proficiency, 7+ years
  • Frameworks: Spring Boot, Microservices
  • Frontend: React (application flow understanding)
  • Cloud/PaaS: AWS, PCF
  • Databases: MySQL (querying, optimization, troubleshooting)
  • Caching/Messaging: Redis, cache management
  • Monitoring/Logging: Splunk, New Relic (queries, dashboards, alerts)
  • Processes: Incident and change management, ITIL knowledge

Qualifications & Experience

  • 10+ years of software experience in production support or DevOps roles.
  • Strong troubleshooting and analytical skills.
  • Experience in Banking/Financial Services applications is preferred.
  • Ability to work independently in a remote environment and handle high-priority incidents.