Job Description

🏢 Company Overview

We are a technology-driven organization focused on building intelligent customer communication solutions for businesses worldwide. Our team specializes in developing scalable voice and automation platforms that enhance customer support, streamline call center operations, and improve user experience. We believe in innovation, collaboration, and delivering high-quality software solutions that power modern communication systems.

💼 Job Details

Job Title: IVR Developer
Employment Type: Full Time / Contract
Location: Remote
Experience: 3+ Years Preferred
Industry: Software Development / Telecommunications

📝 Job Description

We are looking for a skilled IVR Developer to design, develop, and maintain Interactive Voice Response systems used in modern call centers and automated customer service platforms.

In this role, you will work with telephony platforms, backend systems, and speech technologies to create seamless automated call experiences. You will collaborate with software engineers, business analysts, and infrastructure teams to build reliable voice solutions that improve customer engagement and operational efficiency.

This position is ideal for developers who enjoy working with telephony systems, APIs, and automation technologies.

🔑 Key Responsibilities

• Design, develop, and implement IVR applications and call flows
• Build voice-enabled applications using IVR platforms such as Avaya, Cisco, Genesys, or similar
• Develop integrations between IVR systems, APIs, databases, and backend services
• Implement speech recognition and text-to-speech functionality
• Write and maintain code using languages such as Java, Python, or C++
• Troubleshoot IVR call flow issues and system errors
• Collaborate with QA teams to perform testing and debugging
• Optimize call routing and user interaction flows
• Ensure high system reliability, scalability, and performance
• Document system architecture and development processes

🧠 Required Skills

• Strong experience in IVR application development
• Knowledge of telephony protocols and call routing systems
• Experience with IVR platforms like Avaya, Cisco, Genesys, Nuance, etc.
• Programming experience in Java, Python, C++, or similar languages
• Understanding of APIs, web services, and database integrations
• Familiarity with speech recognition and voice automation technologies
• Knowledge of SIP, VoIP, and telecommunication systems
• Debugging and troubleshooting skills
• Experience with version control tools such as Git

🎓 Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Experience developing or maintaining IVR or telephony applications
• Experience working in Agile development environments is a plus

⭐ Preferred Skills

• Experience with cloud communication platforms
• Knowledge of REST APIs and microservices architecture
• Familiarity with call center technologies and CRM integrations
• Experience with DevOps tools and CI/CD pipelines

🌍 Why Join Us?

• Remote work flexibility
• Opportunity to work on large-scale communication systems
• Collaborative and innovative engineering environment
• Career growth and skill development opportunities