ITSM Developer -4+Years, Budget Upto 14LPA

Job Description

ob Title: ITSM Implementation Consultant – Mumbai

Job Purpose: Support and implementation of Service Management tools

Qualification: Computer Engineering Graduate

Certifications: ITSM-related certifications (e.g., ITIL, ISO20000, COBIT)

Experience: Minimum 5 years

Reporting To: Service Delivery Manager

Responsibilities:
Understand business objectives and requirements for Service Management (SM) and IT Asset Management Assess existing support structures, capabilities, processes, and tools Lead workshops with key stakeholders to document current-state processes and define future-state requirements Create functional specifications based on business needs Ensure SM policies and processes are well documented and shared Implement Service Management tools at customer locations Provide post-implementation support Work with REST APIs, integrations, and automation tools Coordinate with stakeholders using strong analytical and communication skills

Technical Skills / Competencies

Mandatory:
Strong experience in IT Service Management Experience designing IT service frameworks and defining service management strategies Ability to document IT policies and processes Implementation experience with enterprise ITSM platforms Hands-on experience with Ivanti Service Manager Familiarity with REST APIs, integrations, and automation tools Experience with tools such as Ivanti, IMS Saphire, Symphony Summit, Freshdesk, ServiceNow, BMC Remedy, LANDesk (Ivanti preferred)

Optional:
Development experience Experience with database tools and reporting

Soft Skills

Mandatory:
Positive attitude and commitment to high-quality delivery Ability to handle complex situations with clarity and focus Strong communication skills across all management levels Ability to challenge and improve established practices

5 DAYS WORK FROM OFFICE