Hiring for International Web Agency – Call Center Voice Process

Filled
February 9, 2026
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Job Description

Company Name: HR Service Jobs
Job Role: Call Center Voice Representative
Industry: BPO / International Voice Process
Employment Type: Full-Time / Part-Time
Work Mode: Work From Home / Remote
Experience Required: 6 Months – 2 Years (Freshers with excellent English may apply)

Job Summary

HR Service Jobs is hiring confident, articulate, and customer-focused Call Center Voice Representatives to support an International Web Agency. This role involves handling inbound and outbound voice calls for global clients, delivering exceptional customer service, and representing the company with professionalism.

If you have strong English communication skills and enjoy interacting with international customers, this is a great opportunity to grow your career in an international voice process.

Key Responsibilities

  • Handle inbound and outbound voice calls for international clients professionally
  • Explain and promote web agency services clearly and confidently
  • Respond to customer queries, objections, and concerns efficiently
  • Maintain accurate call records and update CRM systems
  • Meet daily and weekly performance targets (call quality, conversions, response time)
  • Share customer feedback with internal teams for service improvement
  • Follow company policies, communication guidelines, and data privacy standards

Required Skills & Qualifications

  • Excellent spoken English with a neutral or international accent
  • Strong interpersonal and customer-handling skills
  • Confidence and persuasion ability in voice conversations
  • Basic knowledge of CRM tools (preferred, not mandatory)
  • Ability to multitask and manage time effectively
  • Self-motivated and goal-oriented mindset
  • Reliable high-speed internet and a quiet work-from-home setup

Experience

  • 6 months to 2 years of experience in international voice process / call center preferred
  • Freshers with outstanding communication skills and learning ability are welcome

Working Hours

  • Flexible shifts aligned with US / UK / Australia time zones
  • Rotational shifts (including weekends as per client requirements)
  • Full-Time and Part-Time options available

Knowledge, Skills & Abilities

  • Understanding of international customer service standards
  • Strong listening and comprehension skills
  • Ability to remain calm and professional during challenging calls
  • Quick learner with adaptability to new products and scripts
  • High level of professionalism and call etiquette

Benefits

  • Competitive salary with attractive performance incentives
  • Paid training and ongoing skill development
  • 100% work-from-home flexibility
  • Career growth opportunities in an international environment
  • Supportive team culture and professional mentorship
  • Health and wellness benefits for long-term associates

Why Join HR Service Jobs?

  • Work with a globally connected international web agency
  • Gain real-world exposure to international clients and processes
  • Learn, upskill, and grow in the global BPO industry
  • Enjoy flexibility, recognition, and long-term career opportunities