Functional Consultant-US Shift

Job Description

Job Title: Functional Consultant (US Shift)
Shift: US Shift (Night Shift)

Job Summary:
We are seeking an experienced Functional Consultant to join our team and provide high-quality support and guidance to our international clients. The ideal candidate will have hands-on experience in handling international clients, along with strong communication skills and expertise in software implementation and functional training. As a Functional Consultant, you will play a key role in ensuring the successful implementation and optimization of our software solutions, providing support throughout the entire delivery cycle.

Key Responsibilities:

Client Support & Solutions: Serve as the primary point of contact for clients, understanding and addressing their needs by providing tailored solutions and assisting in troubleshooting and resolving support tickets.

Software Implementation: Implement software based on client-specific requirements and ensure the solution aligns seamlessly with their business processes.

Training & Coaching: Conduct individual and group training sessions to coach clients on software usage, enabling efficient use of functionalities. Prepare training materials and deliver functional training sessions.

Customer Engagement: Actively engage with customers to gather requirements, analyze business processes, and map them effectively within the software environment.

End-to-End Delivery Cycle: Accompany clients throughout the entire software delivery lifecycle, from initial configuration to final go-live.

Resource Negotiation: Collaborate with internal teams and stakeholders to negotiate the required resources for successful implementation.

Quality Assurance: Monitor and verify the development process to ensure accuracy, functionality, and adherence to client specifications.

Requirements:
Experience: 6 months to 1 years of experience as a Functional Consultant or in a similar role, specifically handling international clients.

Technical Skills: Strong understanding of CRM and software implementation processes; experience with troubleshooting support tickets.

Communication Skills: Excellent verbal and written communication skills, with the ability to clearly convey technical information to non-technical users.

Analytical Skills: Ability to analyze customer needs and map business processes effectively.
Work Shift: Availability to work in US shift hours (night shift).

Preferred Qualifications:
Proven track record of delivering software training and guiding clients through the software delivery cycle.
Prior experience in a client-facing role within a fast-paced, international environment.

Job Type: Full-time

Pay: ₹300,000.00 – ₹400,000.00 per year

Job Types: Full-time, Permanent

Pay: ₹300,000.00 – ₹400,000.00 per year

Benefits:
• Health insurance
• Provident Fund
• Work from home

Schedule:
• Monday to Friday
• Night shift
• US shift
• Weekend availability

Application Question(s):
• How many years of experience you have as a software consultant?
• Do you have experience with international clients?
• What is your Notice period in days ?
• What is your current CTC?

Work Location: Remote