Job Description
Job Summary
Join Flipkart, one of India’s leading e-commerce platforms, as a Work-From-Home Associate. We are looking for enthusiastic freshers who are eager to start their careers in a dynamic and innovative environment. In this role, you will help deliver a seamless shopping experience to millions of customers across India while working from the comfort of your home.
Key Responsibilities
- Assist in customer support activities via chat, email, and phone.
- Manage and resolve customer issues efficiently to ensure satisfaction.
- Collaborate with internal teams to address feedback and improve service quality.
- Process orders, track shipments, and handle returns promptly.
- Maintain accurate records of customer interactions and transactions.
- Participate in training sessions and team meetings to improve processes.
Required Skills & Qualifications
- Bachelor’s degree preferred (freshers are encouraged to apply).
- Excellent verbal and written communication skills in English.
- Strong problem-solving ability with a customer-focused mindset.
- Basic computer and internet knowledge.
- Ability to work independently and in a team environment.
- Willingness to learn new tools and technologies.
Experience
- No prior experience required.
- Ideal for freshers looking to launch their careers.
Working Hours
- Flexible work schedules available (full-time or part-time).
- Shift timing will be discussed during the interview process.
Knowledge, Skills & Abilities
- Familiarity with e-commerce platforms is a plus but not mandatory.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize effectively.
- Positive attitude and openness to feedback.
Benefits
- Competitive salary with performance-based incentives.
- Work-from-home flexibility.
- Comprehensive training and onboarding support.
- Employee wellness programs and resources.
- Career growth opportunities within a leading organization.
Why Join Flipkart?
At Flipkart, we foster talent and provide an inclusive environment where employees can grow and succeed. You’ll be part of a vibrant team that values innovation, creativity, and diversity while building a rewarding career.