Flipkart Work-From-Home Jobs – Freshers Welcome

Filled
February 7, 2026
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Job Description

Company: Flipkart
Location: Remote / Work from Home – PAN India
Employment Type: Full-Time / Part-Time
Shifts: Flexible (Morning, Evening, Night)
Experience: Freshers Welcome

Job Summary

Flipkart, one of India’s leading e-commerce companies, is offering an exciting work-from-home opportunity for freshers. In this role, you will provide exceptional customer service, ensuring seamless shopping experiences for Flipkart customers. The position is fully remote, offers flexible hours, and provides a platform to learn, grow, and develop skills in e-commerce and customer support.

Key Responsibilities

  • Handle customer inquiries via phone, email, and chat regarding orders, products, returns, refunds, and other issues.
  • Maintain high-quality communication standards—accurate, professional, and timely.
  • Collaborate with internal teams to resolve customer problems efficiently.
  • Track orders, provide shipment updates, and manage order cancellations.
  • Maintain confidentiality and follow data security protocols.
  • Provide feedback to improve customer satisfaction and operational efficiency.
  • Document all customer interactions in the service database.

Required Skills and Qualifications

  • Education: High School Diploma or equivalent (Bachelor’s degree preferred).
  • Communication: Excellent verbal and written English skills.
  • Technical Skills: Comfortable using computer applications, internet, CRM systems, and order management tools.
  • Strong problem-solving ability and customer-first mindset.
  • Ability to work independently and manage time effectively.
  • Attention to detail, accuracy, and professional conduct.

Experience

  • No prior experience required – freshers welcome.
  • Experience in customer service or remote work is a plus but not mandatory.

Working Hours

  • Flexible hours covering Flipkart operating times: Monday to Sunday, 8:00 AM – 10:00 PM IST.
  • Employees can select morning, evening, or night shifts based on convenience.

Knowledge, Skills, and Abilities

  • Customer Service Orientation: Empathy, patience, and professionalism.
  • Technical Skills: Efficient use of software, CRM systems, and Microsoft Office.
  • Problem Solving: Quick issue diagnosis, accurate solutions, and escalation when needed.
  • Communication: Strong English proficiency for written and spoken interactions.
  • Adaptability: Comfortable with process and technology changes.

Benefits

  • Remote Work: No daily commute, work from home.
  • Flexibility: Part-time or full-time roles with shift options.
  • Training: Comprehensive onboarding and ongoing skill development.
  • Competitive Salary: Performance-based incentives included.
  • Career Growth: Opportunities for advancement within Flipkart.
  • Health & Wellness: Access to insurance and wellness programs.
  • Work-Life Balance: Supportive environment promoting flexibility.

Why Join Flipkart?

Flipkart is India’s leading e-commerce platform, fostering a culture of teamwork, diversity, and innovation. Freshers and professionals alike are given the opportunity to make an impact while building skills in a dynamic, remote-friendly environment.