Flipkart Hiring Freshers & Experienced Candidates in Bengaluru – Customer Support Executive

Filled
February 6, 2026
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Job Description

Flipkart, one of India’s leading e-commerce companies, is hiring Customer Support Executives in Bengaluru. This opportunity is open to freshers as well as experienced candidates who are passionate about customer service and want to work with a fast-growing, tech-driven organization.

As a Customer Support Executive, you will be the first point of contact for customers, helping resolve queries, handling complaints, and ensuring a smooth and satisfying shopping experience.

Job Role: Customer Support Executive

Location: Bengaluru
Employment Type: Full-Time / Part-Time
Shift: Rotational (24/7 operations)

Key Responsibilities

  • Respond to customer queries through phone, email, and chat in a timely and professional manner
  • Resolve customer complaints with empathy and a solution-focused approach
  • Assist customers with order tracking, returns, exchanges, refunds, and product information
  • Accurately document customer interactions in the CRM system
  • Escalate complex issues to relevant teams for faster resolution
  • Work closely with team members to improve customer support processes
  • Stay updated on Flipkart policies, products, and service updates
  • Meet performance targets related to response time, resolution time, and customer satisfaction

Required Skills & Qualifications

  • Strong verbal and written communication skills in English
  • Customer-focused mindset with excellent problem-solving abilities
  • Ability to handle multiple tasks in a fast-paced environment
  • Basic computer knowledge (MS Office, email, internet usage)
  • Familiarity with CRM tools is an added advantage
  • Good organizational and time-management skills

Experience Requirements

  • Freshers with a strong interest in customer service are welcome
  • Experienced candidates with prior customer support or call center experience preferred
  • Experience in e-commerce or retail support is an added advantage

Working Hours

  • Full-time roles with rotational shifts (24/7 support)
  • Part-time roles may be available based on business needs

Benefits & Perks

  • Competitive salary with performance-based incentives
  • Health insurance coverage for employees and dependents
  • Career growth and learning opportunities
  • Employee discounts on Flipkart products
  • Friendly, inclusive, and professional work environment
  • Regular training and team-building activities

Why Join Flipkart?

Flipkart is more than just a company—it’s a platform where innovation, customer satisfaction, and employee growth come together. By joining Flipkart, you become part of a team that serves millions of customers across India while building a rewarding career in the e-commerce industry.