Flipkart Customer Support – Work From Home (Full-Time & Part-Time)

Filled
February 20, 2026
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Job Description

Flipkart, one of India’s leading e-commerce companies, is hiring enthusiastic and customer-focused individuals to join its Customer Support team in a Work-From-Home role. This opportunity is ideal for candidates seeking either a full-time career or flexible part-time work while delivering exceptional customer experiences from the comfort of home.

This role may also involve collaboration with platforms like SquadStack, a leading remote sales marketplace that leverages advanced technology and AI to enhance efficiency and performance in customer engagement and sales processes.

Job Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
  • Assist customers with order tracking, returns, refunds, product details, and general queries.
  • Resolve complaints by providing accurate information and following company service standards.
  • Document customer interactions and escalate complex issues when required.
  • Maintain a positive, empathetic, and customer-focused approach at all times.
  • Meet performance metrics such as response time, quality, and customer satisfaction.

Required Skills & Qualifications

  • Strong verbal and written communication skills in English and Hindi (additional languages are a plus).
  • Good problem-solving ability and attention to detail.
  • Basic computer knowledge and ability to handle multiple systems.
  • Customer-centric mindset with strong interpersonal skills.
  • Ability to stay calm and empathetic in challenging situations.

Experience

  • Freshers and experienced candidates are welcome.
  • Prior experience in customer service, BPO, or e-commerce support is an advantage but not mandatory.

Working Hours

  • Full-Time: 8 hours per day, 5–6 days per week.
  • Part-Time: 4–5 hours per day with flexible shifts.
  • Rotational shifts, including weekends or holidays, may apply based on business requirements.

Benefits

  • Work-from-home flexibility (no commute).
  • Competitive salary with performance incentives.
  • Paid training provided.
  • Career growth opportunities.
  • Employee discounts on products.
  • Health insurance and additional benefits for eligible employees.

Why Join?

You’ll become part of a fast-growing organization that values innovation, teamwork, and customer satisfaction while providing opportunities to build long-term career skills in the e-commerce industry.